Ops Senior Admin Assistant in Melbourne

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Job Description

Taking an active role in the ongoing development of operational ability in Cell & Gene Therapy logistics, to ensure the highest levels of customer service, commerciality, quality and satisfaction. Reporting to the Cell & Gene Operations Lead, this person will be responsible for successfully supporting the Cell & Gene Operations Team.

Main Duties And Responsibilities

• Responsible for successfully supporting the Cell and Gene team with daily operations and liaise with the Control Tower Coordinators as it relates to cell and gene shipments.
• Utilize technology to provide enhanced monitoring, management and control of shipments as required.
• Collaborate with LSPs, Branches and Depots to arrange and coordinate shipment solutions.
• Preparation, placement, control and arrangement of appropriate packaging (Controlled temperature shippers and LN2 Dry shippers), equipment (GPS tracking devices, Temperature monitors) and trained operatives according to Cell & Gene project specifications-COPs or SOPs.
• Coordinating and dispatching drivers for collections and deliveries ensuring that they are on time, and they adhere to the clients' expectations regarding documentation – GDP requirements.
• Work with the regulatory team to ensure trade compliance for all Import and Export shipments.
• Book shipments with Airlines (Create MAWB) and Integrator to ensure best routing solution for all Cell & Gene shipments.
• Ensure proper handling and storage of all Cell & Gene shipments with Airlines and Ground handling facilities.
• Label and prepare shipments for Export (some heavy lifting may be required) and ensure that a driver is dispatched to meet the airline cut-off time for international shipments.
• Ensure Marken's Maestro system performance compliance with all necessary data entry and confirmation of key milestones (departure, arrival, customs clearance, etc.) for all Cell & Gene shipments.
• Send pre-alerts for all Cell & Gene shipments with Marken branches and local service providers and ensure communication to confirm receipt of the pre-alert and shipment instructions.
• Pre- and post-flight shipment check and communicate with airlines and handling agents in case of delays or off-loads.
• Escalate any issues or delays to the Cell & Gene Management Team.

Employee Type: Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Administrative

Industries: Truck Transportation