Student Adviser, Course Planning in Parkville

Role type: Full-time, Fixed-Term for 12 months

Department: Student and Scholarly Services

Salary: UOM 5 $86,943 – $99,864 p.a. plus 17% super

Frontline student advising across all courses / strong team culture with extensive training / broaden your University-wide networks.

Investing in you – 17% superannuation, benefits package including salary packaging, health and wellbeing programs, discounted services, and professional development opportunities.

Your next career opportunity:

• You will provide tailored course planning advice that helps students make confident decisions about their study pathways.
• Working across in-person and virtual channels, you will develop deep expertise in University courses and student support.
• You will join a high performing team that values collaboration, innovation and continuous improvement.

What you will deliver:

• Provide accurate, holistic enrolment and course planning advice across all coursework degrees, in person and online.
• Use University systems and resources to resolve complex student enquiries, escalating issues and following through to resolution.
• Contribute to high quality information content, presentations and workshops for student and internal staff channels.
• Support training, coaching and knowledge sharing within the team to build collective course and subject expertise.
• Participate in events and peak service periods, managing time effectively to maintain agreed service standards.

You may be a great fit if you:

• Hold a tertiary qualification and or equivalent combination of education and relevant customer service experience.
• Demonstrate strong commitment to quality customer service within busy, high demand frontline environments.
• Thrive in changing settings, showing initiative, flexibility and collaborative approaches to shared team challenges.
• Offer experience supporting diverse, multicultural client groups, ideally within complex service or education organisations.
• Use CRM, student systems and Microsoft Office confidently, with strong online research and information navigation skills.
• Resolve complex enquiries or cases, balancing accuracy, empathy and timely outcomes for students.

What we offer you:

• Build future financial security with 17% superannuation.
• Supportive flexible work arrangements underpinned by our commitment to inclusion and well-being.
• Career development opportunities, including access to a range of tailored programs, such as Academic Women in Leadership, and learning platforms including LinkedIn Learning.
• Progressive, considerate leave provisions to empower your work-life balance and well-being, including leading parental leave, gender affirmation leave, cultural leave, and menstruation and menopause leave.
• Salary packaging and access to a range of discounted services including Bupa health insurance, and access to unique cultural and recreational benefits such as discounts for the Melbourne Theatre Company.
• Health and well-being services including a leading Employee Assistance Program.

Our new team – Stop 1:

Stop 1 is the University’s primary student services centre, supporting coursework students across their study journey. You will join Student and Scholarly Services, a professional team that enables excellent teaching and learning outcomes. Our collaborative, inclusive culture values innovation, continuous improvement, extensive training and clear pathways for future career growth.

Be Yourself:

The University of Melbourne is an Equal Opportunity Employer and a child-safe organisation. The diversity of our community enriches us all, and we are committed to creating an inclusive and fair workplace where everyone is valued, respected, and empowered to succeed. We welcome applicants from all backgrounds, identities, and experiences.

Application essentials:

• You must have current valid work rights for Australia.
• A Working with Children Check is required for all positions.

For queries related to this specific position, contact Andrew Devine at adevine@unimelb.edu.au.

Applications close: Wednesday 28 October 2026 11:55 PM; Melbourne time zone.