Financial Aid Advisor in Melbourne

Role type: Full-time; Fixed term for 12 months

Department: Student and Scholarly Services

Salary: UOM 5 - $86,943 - $99,864 p.a. plus 17% super

Meaningful impact on students' financial wellbeing / shape evolving financial aid and arrival services / thrive in a supportive team.

Investing in you - 17% superannuation, benefits package including salary packaging, health and wellbeing programs, discounted services, and professional development opportunities.

Your next career opportunity:

In this role, you will support students seeking financial assistance and coordinate arrival services for new students. You will process interest-free loans and hardship grants, manage student enquiries, and connect students with wider wellbeing support. You will also contribute to service redesign and continuous improvement in a collaborative and supportive team.

What you will deliver:

• Assess student loan and hardship grant applications, ensuring accurate eligibility decisions and timely processing of payments.
• Engage directly with students via appointments and enquiries, triaging cases, escalating appropriately, and referring to specialist services.
• Oversee day-to-day delivery of arrival services, liaising with external contractors and stakeholders to ensure smooth operations.
• Maintain accurate service information and templates across channels, including Teams, OneCRM and student-facing web content.
• Contribute to service improvement initiatives, supporting digital uplifts, process redesigns, and reviews that enhance student experience.

You may be a great fit if you:

• Hold a tertiary qualification in a relevant discipline, or equivalent education and experience in student services.
• Demonstrate experience in university student services or lending environments, working with financial hardship and wellbeing contexts.
• Manage time-critical workloads and competing demands with strong organisational skills and attention to detail.
• Operate confidently within protocols, policies and compliance requirements, applying privacy and confidentiality in record-keeping.
• Use CRM systems such as Salesforce, plus Microsoft Teams, Word, Excel and Outlook in daily work.
• Contribute proactively to a small, collaborative team, adapting to service redesign and continuous improvement activities.

What we offer you!

• Build future financial security with 17% superannuation.
• Supportive flexible work arrangements underpinned by our commitment to inclusion and wellbeing.
• Career development opportunities, including access to a range of tailored programs, such as Academic Women in Leadership, and learning platforms including LinkedIn Learning.
• Progressive, considerate leave provisions to empower your work-life balance and wellbeing, including leading parental leave, gender affirmation leave and cultural leave.
• Salary packaging and access to a range of discounted services including Bupa health insurance, and access to unique cultural and recreational benefits such as discounts for the Melbourne Theatre Company.
• Health and wellbeing services including a leading Employee Assistance Program.

Your new team – Student and Scholarly Services:

Student and Scholarly Services sits within Chancellery and provides end-to-end administration, wellbeing and scholarly support. Within this area, the Financial Aid team supports students through loans, hardship grants and coordinated arrival services. You will join a lean, positive team that values collaboration, flexibility, innovation and enhancing the student experience.

Be Yourself:

The University of Melbourne is an Equal Opportunity Employer and a child-safe organisation. The diversity of our community enriches us all, and we are committed to creating an inclusive and fair workplace where everyone is valued, respected, and empowered to succeed. We welcome applicants from all backgrounds, identities, and experiences.

We're committed to a barrier-free recruitment process and ongoing workplace support, providing adjustments throughout. We warmly encourage applications from people with disabilities.

Application essentials:

• You must have current valid work rights for Australia. Visa sponsorship is not available for this role.
• A Working with Children Check is required for all positions.

Applications close Sunday the 18th of October 2026 at 11:55 PM; AEDT.