Overview
We are seeking an Experience Design Manager to lead transformative initiatives within the Enterprise Performance Group, enhancing service experiences across the University of Melbourne.
Key Responsibilities
- Lead strategic design operations and set guidelines for experience design.
- Oversee human‐centred design practices, including user journey management.
- Develop and govern experience design initiatives such as service blueprints, journey maps and digital experience principles.
- Provide leadership advice and drive capability uplift across the University.
Qualifications & Requirements
- Extensive experience as a design leader in experience or service design.
- Strong background in user research, interaction design and journey mapping.
- Demonstrated analytical and problem‐solving skills with a systems‐thinking approach.
- Experience leading cross‐functional teams and facilitating workshops.
- Excellent interpersonal and communication skills for stakeholder collaboration.
- Growth mindset, empathy, curiosity and resilience.
Employment Conditions
Full‐time, Salary: UOM10 – $156,480p.a. (pro‐rata for part‐time) plus 17% super. Flexible hybrid work environment. Visa sponsorship not available; requires current valid work rights for Australia.
The successful candidate must hold a current Working With Children Check (WWCC). If not, the WWCC will be issued during onboarding.
Benefits
- Generous leave provisions
- Salary packaging
- Health and well‐being services
- Discounts on graduate courses
Equal Opportunity Employer
The University of Melbourne is an Equal Opportunity Employer and a child‐safe organisation. We are committed to providing a barrier‐free and inclusive recruitment process and reasonable adjustments throughout the application and interview stages.
Application Closing
Applications close on 13th November 11:55pm.
Experience Design Manager in Melbourne employer: UOM University of Melbourne
Join the University of Melbourne as a Lecturer/Senior Lecturer in Pure Mathematics and become part of a vibrant academic community dedicated to research excellence and student success. With a strong commitment to inclusion, flexible work arrangements, and comprehensive benefits including 17% superannuation, career development programs, and well-being services, this role offers a supportive environment for professional growth. Embrace the opportunity to inspire future mathematicians while contributing to impactful research and engaging with diverse communities in one of Australia's leading institutions.
Contact Details:
UOM University of Melbourne Recruitment Team
