At a Glance
- Tasks: Engage potential participants for clinical trials via phone, text, and social media.
- Company: Join UniSC Clinical Trials, a leader in health research with a collaborative culture.
- Benefits: Earn $38.88 per hour plus super, enjoy flexible hours and professional development.
- Other info: Work in a dynamic environment with opportunities for growth and inclusivity.
- Why this job: Make a real difference by supporting people in their health journeys.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 38.88 - 38.88 $ per hour.
- Uni SC Clinical Trials | Uni SC Sunshine Coast, Sippy Downs or Health Hub Morayfield
- Professional Level 1, $38.88 per hour plus 12% superannuation
- Casual opportunity
The Opportunity
The Participant Recruitment team at Uni SC Clinical Trials is looking for motivated and reliable casual team members to help engage and support people interested in participating in clinical trials.
These roles are vital in creating a positive first impression for participants and ensuring smooth recruitment and enrolment processes.
In this role, you will act as the initial point of contact for potential participants, providing information, assessing eligibility, and scheduling their first clinic visit.
This is a hands‑on, engaging position offering flexibility and the opportunity to work in a purpose‑driven, collaborative environment.
- For more information, please visit us online Clinical Trials Centre
- You will
- engage potential participants via phone, text, email, and social media;
- provide clear information about clinical trials and answer questions to support informed participation
- conduct pre-screening questions over the phone to assess initial eligibility and book clinic screening appointments;
- accurately record data in secure systems while maintaining strict confidentiality;
- collaborate with team members to balance workload and support administrative tasks;
- work with stakeholders across the network to enhance recruitment strategies and outcomes; and
- contribute to meeting or exceeding participant recruitment and enrolment targets.
About you
You are organised, personable, and enjoy engaging with people.
You take pride in accuracy and confidentiality, are comfortable working with data systems, and thrive in both independent and team-based tasks.
Following completion of the training period, applicants should be available to work shifts finishing between 7.00 pm and 8.00 pm, as well as weekends, when business needs require it.
You will possess
- Experience in customer service, administration, or participant engagement roles;
- Strong communication skills, both verbal and written, with a friendly, professional approach;
- High attention to detail and accuracy when recording information;
- Ability to manage multiple tasks, prioritise effectively, and work independently;
- Confidence using digital systems, databases, and Microsoft Office;
- Previous experience in contact centre environments would be advantageous.
Uni SC is an equal opportunity employer, committed to diversity and inclusion.
We encourage applications from all backgrounds, including those with disabilities, women in STEM, First Nations Peoples, and individuals of diverse cultures, genders, abilities, and experiences.
We value achievement relative to opportunity and encourage your commentary on your achievements in this context.
For additional support during the application process, please contact us at or call .
To be eligible to apply you must have legal work rights in Australia.
Applications for this position close midnight, Sunday 1 November 2026.
- Have questions or want to know more? For a confidential discussion, please contact:
- Odette Attiwell
Participant Recruitment and Experience Coordinator- Clinical Trials
Email: - Discover Uni SC
- Our collaborative, passionate and welcoming culture is what really sets us apart.
- Modern teaching & research facilities.
- Professional development and career pathway opportunities.
- We are a proud recipient of the prestigious Athena SWAN Bronze Award, granted as part of the Science in Australia Gender Equity (SAGE) initiative.
- Flexible work arrangements & generous leave options.
- #J-18808-Ljbffr
Participant Recruitment Officers employer: University of the Sunshine Coast
The University of the Sunshine Coast is an exceptional employer, offering a dynamic and inclusive work environment that prioritises professional growth and development. With a strong commitment to sustainability and innovative research, employees are empowered to make meaningful contributions while enjoying modern facilities and comprehensive benefits, including professional development opportunities and a supportive culture. Located in the beautiful Sunshine Coast, UniSC fosters collaboration and values diversity, making it an ideal place for passionate individuals looking to thrive in their careers.
Contact Details:
University of the Sunshine Coast Recruitment Team