At a Glance
- Tasks: Provide tech support to students and staff, troubleshoot issues, and enhance digital skills.
- Company: Join the UQ Library team at a leading university.
- Benefits: Competitive salary, 17% super, flexible work options, and health programs.
- Other info: Dynamic environment with opportunities for professional development and collaboration.
- Why this job: Make a real difference in students' digital experiences while growing your tech skills.
- Qualifications: Bachelor's degree in computing or relevant experience; strong problem-solving and communication skills.
The predicted salary is between 85000 - 95000 $ per year.
Join UQ Library in a practical, client-focused technology role where your expertise will help staff and students make the most of the digital tools they rely on every day. As a Library Information Technology Officer, you will provide responsive technical support across hardware, UQ systems, services and personal devices while contributing to service improvement and collaborative projects.
Working within the student-facing Student Digital Capability Support team you will support students when they experience difficulties with UQ systems and their personal devices by analysing complex scenarios, troubleshooting, identifying problems, taking appropriate actions to resolve, and developing students’ digital skills.
Key responsibilities will include:
- Assess client needs, troubleshoot technical issues and deliver effective solutions, advice and support in person and through remote assistance channels.
- Investigate complex technology issues, develop and maintain support documentation, and identify process improvements that strengthen the client experience and team efficiency.
- Contribute to Library initiatives and projects, including evaluating and implementing new technologies and collaborating with teams across UQ.
- Build digital capability by supporting students, sharing knowledge with colleagues, maintaining accurate service records and continually developing your own professional and technical skills.
- Identifying process improvements to enhance the client experience and team efficiencies, including supporting training and education sessions for other Library staff.
- Research and identify optimal solutions for technology issues encountered by students and other Library clients. Liaise with Library Technology Service (LTS), UQ Information Technology Service (ITS) and other stakeholders to resolve student and library client issues.
About You
- A bachelor’s degree with a significant computing component, or an equivalent combination of relevant experience, education and/or training.
- Experience providing technical support across several PC operating system environments, such as Windows, Unix/Linux, Macintosh and/or mobile operating systems.
- Strong interpersonal and communication skills, with the ability to engage effectively with clients, colleagues and stakeholders across the University.
- Demonstrated customer service and people skills in an IT environment, including the ability to remain calm and responsive when working under pressure or managing frequent disruption.
- Demonstrated problem-solving capability across complex and multi-source technical issues, supported by an organised, methodical approach and strong attention to detail.
- Demonstrated ability to work independently, collaboratively within a team and as part of projects, with well-developed prioritisation and workload management skills.
Other Information
Pre-employment checks may include: verification of the right to work in Australia and criminal history checks. This may also include checks relating to gender-based violence matters or other integrity and conduct requirements. You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment.
We're dedicated to equity, diversity, and inclusion. We recognise that career pathways and opportunities differ, and encourage applications from candidates who may not meet every criteria but can demonstrate their potential relative to opportunity. We’re also happy to support any accessibility needs throughout the recruitment process.
Library IT Officer in Brisbane employer: University of Queensland
At UQ, we pride ourselves on being an exceptional employer, offering a vibrant work culture at our St Lucia Campus that fosters collaboration and innovation. As a Librarian, you'll benefit from competitive salaries, generous superannuation, and a range of employee perks including flexible working options and professional development opportunities, all while contributing to a community dedicated to excellence in education and research.
