Student and Community Engagement Officer- Liverpool Study Hub

The Liverpool Study Hub is a community-driven space designed to improve tertiary access and boost success for current and future students of any Australian university, TAFE or tertiary provider. Supported by the Australian Government through the Suburban University Study Hubs program, the Hub provides welcoming study spaces, as well as in-person academic, wellbeing, and careers services for students who face increased barriers to study.

As a Student and Community Engagement Officer, you will oversee engagement events and activities at the Liverpool Study Hub. Bringing your deep understanding of tertiary education pathways and student experience, your role oversees initiatives that encourage membership of the Hub and use of its services to support tertiary education participation and retention.

Your day-to-day focus will include:

• Creating a welcoming and inclusive student environment that fosters connection, belonging, engagement, and successful completion of studies.
• Overseeing the roll-out of an engaging communication plan across digital and print channels to inform students and community about Hub activities and services.
• Developing initiatives and events that improve service delivery, implementing a calendar of student and community engagement activities.
• Encouraging strong ties with local community organisations, employers, council, schools, UNSW teams and other stakeholders through outreach activities.
• Delivering and promoting high-quality services, including study skills, university processes and referral services.

You'll hold a strong foundation in Australian education/community support, experienced in guiding individuals from diverse backgrounds through domestic tertiary education enquiries, and student support pathways. You'll bring the following skills and experience:

• Demonstrated experience developing and delivering student, community and stakeholder engagement initiatives.
• Ability to prepare engaging communications across digital and face-to-face channels.
• Excellent interpersonal, communication and relationship management skills.
• Ability to provide high-quality frontline advice, information and support.
• Knowledge of the higher education sector, student lifecycle and the challenges affecting participation and success for students from diverse, equity and underrepresented communities.

Please note a cleared WWCC will be required and provided by the candidate prior to starting this role.

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged.