At a Glance
- Tasks: Lead digital support services and enhance client experience across multiple channels.
- Company: University of New England, committed to innovative education and client satisfaction.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Opportunity for strategic impact and career advancement in a reputable institution.
- Why this job: Make a real difference in client experience while leading a dynamic team.
- Qualifications: Experience in client services and strong leadership skills.
The predicted salary is between 63000 - 77000 $ per year.
University of New England is seeking a Manager Client Experience and Enablement to lead the front door of digital support.
You will oversee client-facing IT services across portals, phone, email and in-person channels, focusing on reliable daily operations and strategic improvements.
You will manage a frontline team, coordinate demand with technology partners, and drive service improvements using feedback, self-service and improved workflows.
Senior Manager, Client Experience & Enablement in Armidale employer: University of New England
The University of New England (UNE) is an exceptional employer, offering a supportive and inclusive work culture that values diversity and employee wellbeing. With generous leave entitlements, including a Christmas shutdown and five weeks of annual leave, along with access to state-of-the-art facilities and professional development opportunities, UNE fosters an environment where staff can thrive both personally and professionally in the beautiful Armidale region.
