Manager Device Services in Armidale

As Manager Device Services, you'll lead the strategy and delivery of UNE's endpoint computing environment, shaping the hardware, software, and standard operating environments that underpin the daily work of every staff member across the University. This is a hands-on leadership role where you'll architect and manage the standard equipment list and SOE, drive fleet patching and security posture, oversee student facing computer labs, and identify opportunities to introduce smarter, more cost-effective ways of delivering desktop services. You'll lead a small team, work closely with the Senior Manager Digital Infrastructure, and play a key role in strategic planning for Digital Infrastructure. If you enjoy balancing technical depth with big-picture thinking and want to make a tangible impact on how a university community works every day, this role is for you.

To be successful in this role, you will have:

• Deep expertise in desktop technologies - Windows and macOS environments, SOE management, and endpoint security
• Proven project delivery - planning, prioritising, and executing large-scale IT initiatives under competing deadlines
• Experience at scale - architecting and managing standardised hardware and software environments across a large organisation
• Strong communication skills - able to translate complex technical concepts clearly for non-technical stakeholders
• Genuine Leadership capability - guiding teams, building culture, and fostering a collaborative, service-oriented environment
• A strategic mindset - always looking for opportunities to innovate and continuously improve

This role sits within the Digital Infrastructure team, part of UNE's Technology and Digital Services (TDS) directorate - the team responsible for the technology platforms, infrastructure, and digital services that underpin everything from teaching and research to day-to-day operations. The work is diverse, challenging and genuinely rewarding. We're a small, tight knit team that works well together with high impact. From networks and cloud platforms to servers and end-user devices, what we do directly supports UNE's educational and research mission.

Continuing, full-time position $116,342 to $135,019 per annum HEO8 + 17% super. Salary packaging options available. Generous leave entitlements including Christmas shutdown, parental, cultural, gender affirmation & domestic violence. 5 weeks annual leave + Christmas shutdown leave. Flexible or hybrid work arrangements available. Relocation assistance available. Free on campus parking. On campus state of the art sporting and athletic facilities (Sport UNE). Employee Assistance Program (EAP) and wellbeing support. Diverse and supportive workplace with UNE Ally Network, Equity Committee, Queer Space.

To discuss this role please contact David Nillesen, Senior Manager Digital Infrastructure, email: dnillese@une.edu.au.

If you have a disability and would like a confidential conversation about working at UNE, you are welcome to contact our Health, Safety and Wellbeing Team.

At UNE, we believe our strength comes from the diversity of our people and the unique perspectives they bring. We are committed to fostering an inclusive environment where everyone is valued and empowered to contribute their best. We warmly encourage applications from Aboriginal and Torres Strait Islander peoples, individuals with lived experience of mental health or disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTIQIA+.

All applicants will be contacted and advised of an outcome. Preferred candidates will be required to undertake pre-employment checks prior to commencing in this role, as indicated in the position description. This includes providing a National Police Check, Gender Based Violence Declaration and for some roles, a Working with Children Check prior to an offer of employment being made. Please note that people with criminal records are not automatically excluded from applying for this position, unless a specific legal requirement applies.