Student Success Adviser (Melbourne Online) – University of Melbourne
Join to apply for the Student Success Adviser (Melbourne Online) role at University of Melbourne.
Pay Range
University pay range: University of Melbourne provided pay range
Base pay: A$86,943.00/yr – A$99,864.00/yr
Responsibilities
- Guide Student Journey: Provide tailored assistance across the online student lifecycle, from enrolment to completion.
- Drive Proactive Engagement: Develop action plans and interventions to help students achieve their academic and career goals.
- Enhance Support Networks: Connect students with appropriate resources and academic enrichment opportunities.
- Contribute to Innovation: Identify and implement process improvements to enhance service delivery and student experience.
Qualifications
You may be a great fit if:
You are a student-focused professional with exceptional communication and problem‐solving skills, capable of providing holistic support in a dynamic online education environment while driving continuous improvement.
You may also:
- Have a degree qualification or equivalent combination of relevant experience and education.
- Demonstrate a commitment to providing quality service and advice to students with sensitivity and confidentiality.
- Have experience in process improvement initiatives and proactive problem‐solving.
- Be proficient in CRM and student systems, with strong MS Office and internet search capabilities.
Benefits
- Supportive flexible work arrangements underpinned by our commitment to inclusion and well‐being.
- Progressive, considerate leave provisions to empower your work‐life balance.
- Salary packaging and access to a range of discounted services including Bupa health insurance.
- Health and well‐being services including a leading Employee Assistance Program.
Team
Office of the Provost – led by the Provost, supporting the vision and objectives for education and community within the Chancellery.
Diversity & Inclusion
The University of Melbourne is an Equal Opportunity Employer and a child‐safe organisation. We welcome applicants from all backgrounds, identities, and experiences and are committed to creating an inclusive and fair workplace.
Application Details
- Resume
- Cover Letter outlining your interest and experience
Applications close: Monday 12th January 2026 – 12:05 AM (Melbourne time zone).
Position Number: JR-006330 – Student Success Adviser (Melbourne Online).
For recruitment queries, email Walid (include the Position Number and Job Title in the subject line).
Student Success Adviser (Melbourne Online) employer: University of Melbourne
The University of Melbourne is an exceptional employer, offering a vibrant and inclusive work culture that prioritises professional growth and well-being. As part of our Early Childhood Education Services team, you will enjoy generous benefits such as 17% superannuation, flexible work arrangements, and access to tailored career development programs, all while contributing to the transformative impact of education in a supportive university environment.
