Service Improvement Analyst – Ways of Working (Fixed‐Term, 10 months) at the University of Melbourne, Parkville, VIC, AU.
What you will deliver
- Prepare clear, structured role and ways‐of‐working documentation aligned with agreed service models and outcomes.
- Collaborate with Service Improvement Leads and project teams to clarify roles, responsibilities and expectations from designs.
- Review inputs, synthesise findings and prepare design artefacts under guidance from the Service Improvement Lead.
- Develop and maintain capability‐related documentation, including role expectations and inputs to learning and development plans.
- Engage stakeholders to gather, clarify and document information that supports downstream HR and change planning.
- Support workshops and interviews by preparing materials, capturing outcomes and translating discussions into structured documentation.
You may be a great fit if you
- Hold qualifications or equivalent experience in service improvement, business analysis, systems thinking or related areas.
- Bring practical experience supporting service improvement or service design initiatives within large, complex organisations.
- Understand service improvement and design approaches and apply them to documentation, analysis and design activities.
- Gather and synthesise qualitative and quantitative information to produce clear role and ways‐of‐working artefacts.
- Demonstrate strong written communication, collaborative working style, and a growth mindset in evolving project environments.
What we offer you
- Competitive salary (UOM 7 111,275 – 120,453 p.a.) plus 17% superannuation.
- Flexible work arrangements and supportive workplace culture.
- Career development opportunities and access to learning platforms.
- Generous leave provisions including parental, gender‐affirmation and cultural leave.
- Salary packaging, health insurance and a comprehensive wellbeing programme.
- Employee assistance programme and cultural/recreational benefits.
The University of Melbourne is an Equal Opportunity Employer and a child‐safe organisation. We are committed to creating an inclusive and fair workplace where everyone is valued, respected and empowered to succeed.
Service Improvement Analyst - Ways of Working at University of Melbourne employer: University of Melbourne
The University of Melbourne is an exceptional employer, offering a vibrant and inclusive work culture that prioritises professional growth and well-being. As part of our Early Childhood Education Services team, you will enjoy generous benefits such as 17% superannuation, flexible work arrangements, and access to tailored career development programs, all while contributing to the transformative impact of education in a supportive university environment.
