Melbourne Connect Concierge

Join to apply for the Melbourne Connect Concierge role at the University of Melbourne.

Role type: Full-time; Continuing

Department: Research, Innovation and Commercialisation

Salary: UoM 5 - $85,238 - $97,906

Be the ambassador for an innovation hub, engage with diverse stakeholders and develop multifaceted hospitality skills. Apply now to join a dynamic team and shape the visitor experience at Melbourne Connect's cutting-edge precinct.

Your next career opportunity:

As a Concierge at Melbourne Connect, you'll be the friendly face of this innovative precinct. You'll have the opportunity to interact with a diverse community of visitors, staff, and tenant partners, providing top-notch customer service and support. Your role will involve managing inquiries, assisting with events, and ensuring smooth operations across the Superfloor, allowing you to develop a wide range of skills in hospitality and customer relations.

Your responsibilities will include:

• Provide Front-of-House Services: Greet the precinct's many hundreds of visitors a day, manage inquiries, and guide users to their destinations, serving as the primary point of contact for the precinct.
• Support Event Management: Assist with setup, coordination, and breakdown of events, including managing bookings and providing on-site support.
• Maintain Facility Operations: Ensure meeting spaces are well-presented, assist with audio-visual equipment, and coordinate with service providers for seamless precinct operations. Manage costs and revenue of the meeting rooms and concierge service as a business stream on behalf of the Director Operations.
• Enhance Customer Experience: Develop FAQs, implement service improvements, and build strong relationships with Melbourne Connect community stakeholders.

You may be a great fit if:

• You are a customer-focused professional with excellent communication skills, the ability to multitask in a fast-paced environment, and a genuine passion for providing exceptional hospitality and service.
• You may also have previous customer service experience in a similar fast-paced liaison role with weight given to experience in non-university or corporate public-facing roles.
• Possess strong interpersonal skills and the ability to build rapport with diverse stakeholders.
• Demonstrate proficiency in Microsoft Office and digital booking systems.
• Be flexible and willing to work outside standard office hours when required.
• Have or be willing to obtain Fire Warden and First Aid certifications.

What we offer you!

We offer the opportunity to be part of a vibrant community and enjoy a comprehensive range of benefits to support your success and sense of fulfillment, including:

• Supportive flexible work arrangements underpinned by our commitment to inclusion and well-being.
• Progressive, considerate leave provisions to empower your work-life balance.
• Salary packaging and access to a range of discounted services including Bupa health insurance.
• Health and well-being services including a leading Employee Assistance Program.

Melbourne Connect is a digital and data science innovation hub, bringing together start-ups, industry partners, and the University's leading researchers and graduate talent. It fosters collaboration and knowledge exchange to accelerate the translation of research into real-world impact.

The University of Melbourne is an Equal Opportunity Employer and a child-safe organisation. We are committed to creating an inclusive and equitable workplace where all individuals feel valued, respected, and have the opportunity to thrive regardless of gender identity, ethnicity, sexual orientation, disability, age, being a parent or having caring responsibilities.

This role requires the successful candidate to maintain a Working with Children Check. The successful candidate can apply for the WWCC as part of the onboarding process. Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.

Is this the perfect opportunity for you? Apply today!