Universal Hotels is a family-owned group of 18 venues across Sydney with more than 60 event spaces across the group. This is a genuine build opportunity with no existing pipeline, CRM, or shared enquiry handling process. You will design all of it and then sell against it. This is not a single-venue job—clients can be matched to a pub, rooftop, private dining room, basement club, or hotel with rooms attached.
Key responsibilities
- Sell corporate, social and group dining bookings across the portfolio
- Conduct proactive outreach to businesses, clubs and community groups around each venue
- Match briefs to the right room, whichever venue it sits in
- Own your accounts end to end, from first enquiry through to invoice
- Build relationships with repeat bookers who come back year after year
- Build one enquiry inbox and one CRM for the group
- Establish a response standard and the workflow that holds the team to it
- Develop pricing and capacity by room, adjusted for season, day and time
- Create packages that work across different venue types
- Run sheets for every booking, issued to the venue
- Conduct regular venue walk-throughs so you know what each room can really do
- Be on site for the big ones
- Follow-up after the event: thank you, review, reboking
About you
- 3 to 5+ years in hospitality, venue or events sales
- Multi-venue or group experience is a big plus
- Track record in building pipeline and converting it, with numbers you can talk through
- Comfortable with CRM systems. You'll be choosing and setting ours up
- Sydney market knowledge and existing corporate relationships are an advantage
- Work autonomously but also thrive in a people environment where support is there when you need it
- Enjoy building as much as selling
- Work well with venue teams
About us
Universal Hotels is a family-owned group of 19 venues across Sydney, and we're still growing. Pubs, restaurants, bars, a nightclub and four accommodation properties, each with its own character and its own local following.
- Competitive base plus incentives tied to booked revenue
- A blank page and the backing to build it properly
- Direct line to the leadership team, so decisions get made quickly
- A group that's growing, with more venues coming and room for the role to grow with it
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Functions & Events Manager in Sydney employer: Universal Hotels Group
Universal Hotels is an exceptional employer, offering a vibrant work culture that prioritises community engagement and employee development. As a Venue Manager in one of Sydney's top gaming venues, you'll benefit from a supportive family-owned environment, competitive remuneration, and opportunities for professional growth while working in a dynamic, high-energy setting that values your contributions.
