Team Leader – Hybrid WFH in Sydney

Come and join a collaborative and supportive team that works with purpose to empower its members to be confident about their financial future. Our Bank is member focussed and values driven. As one of Australia’s leading mutually owned banks with over 60,000 members and assets in excess of $3.7 billion, we have the capacity and capability to continue to invest in new products and services for the benefit of our members and the industries and communities in which we operate.

YOUR OPPORTUNITY

Reporting to the Manager – Credit Administration, we have an excellent opportunity for a full-time experienced Team Leader to join our small team of pre and post settlement officers working from our Sydney head office. This is a varied role where you will coordinate the end-to-end process from post-approval to settlement & discharge. Your core responsibilities will encompass:

• Producing loan documentation for a variety of loan types including mortgages, personal loans, credit cards and commercial matters within established service levels.
• Understanding of complex applications and having an in-depth understanding of banking lending policies and regulatory obligations.
• Managing mortgage settlements and other transactions through PEXA.
• Funding all loans including construction progress payments.
• Assisting in the management of inboxes to ensure that queries are completed within SLA’s.
• Lodging FHOG, PPS registrations, understanding of the government scheme applications and coordinating settlements with third parties.
• Managing post settlement dealings on title, ensuring all documentation is compliant with relevant state requirements and internal systems are updated accordingly.
• Performing all post settlement maintenance including security packet management and other general administration.
• Coaching, developing and motivating the team to increase productivity and improve team and customer satisfaction.
• Opportunity to be involved in project work which can support your professional development.

YOUR PROFILE

You are a collaborative service professional who has:

• Previous experience as a Team Leader, Supervisor or equivalent people leadership within the Banking & Financial services sector with proven ability to coach and develop high-performing teams.
• A focus on quality, compliance and continuous improvement, with the ability to adapt to shifting priorities.
• A strong knowledge of mortgage lending, personal lending, consumer finance, settlements, loan documentation and lifecycle loan management.
• Knowledge of commercial lending & relevant security documentation requirements.
• Strong knowledge of loan management systems, with excellent analytical and problem-solving skills.
• Excellent communication skills to complement your operational experience in document preparation and PEXA settlements.
• Proficiency using standard Microsoft applications (minimum – intermediate level) along with strong administration skills are essential, as is a genuine desire to work within a small team.

We’ve built a values-based team and nurture a culture where our members are at the forefront of what we do. As a member of the Diversity Council of Australia, we recognise the benefits that diversity brings to our organisation. We strive toward a collaborative culture which capitalises on the diverse skills, backgrounds and experiences of our employees.

You must be a permanent resident or Australian citizen to be considered for this position. Only shortlisted candidates who meet the above criteria will be contacted.