Service Leader in Ipswich

Remuneration: $53.43 per hour + Super + NFP Salary Packaging (save tax and increase your take home pay).

Make a meaningful difference with UnitingCare Queensland. At UnitingCare we are leaders in crisis response, the protection of vulnerable people and children, financial resilience and family wellbeing. Our FaDS (Family and Disability Services) team work passionately across Queensland to make a meaningful difference in people's lives.

Your part in our UnitingCare team:

• Oversee service operations at existing Project SEARCH sites while supporting the implementation of new program sites across Ipswich and Toowoomba.
• Support the achievement of core activities within the Programs expansion project, ensuring that key deliverables in relation to site implementation and referral of eligible participants to new and existing sites are accomplished.
• Lead service delivery operations in line with the Project SEARCH Model Fidelity, practice frameworks and legislative, regulatory and licensing requirements.
• Work in partnership with the service delivery team to implement and promote best practice in delivering high quality, individualised, outcome focused supports, aligned to each participant's employment goals.
• Develop, implement and execute an Annual Program Delivery Plan for each designated program site.
• Lead the development of a range of internships designed to teach participants competitive and marketable skills that are transferrable to jobs within the community.
• Lead service delivery teams in undertaking a comprehensive assessment of each participant to inform Individual Employment Plans, Risk Assessments and individual servicing requirements.
• In collaboration with service delivery teams and relevant stakeholders, develop effective employer engagement strategies designed to secure employment opportunities for participants.
• Play an active role in the recruitment, on-boarding, induction and ongoing professional development of employees.
• Lead and provide direct support, coaching and supervision to front line staff to ensure role based key performance indicators, practice frameworks, quality care standards and legislative requirements are met.
• Oversee site based budgets and perform a range of administrative tasks to support effective and efficient financial and billing practices.
• Monitor and review NDIS plans to ensure that each participant maintains the necessary funding for ongoing participation in the program.

What makes a difference for us?

• Tertiary Qualification in a relevant field (e.g. Humans Services, Management) OR lesser formal qualifications with acquisition of considerable skills, extensive and diverse relevant experience to an equivalent standard.
• Demonstrated understanding of the NDIS environment, funding and reporting models, service delivery models, and quality service frameworks.
• Demonstrated understanding of best practice models to support people with a disability to achieve their employment related goals.
• Demonstrated ability to build, develop, and lead high performing teams.
• Advanced written and oral communication skills, with proven ability to communicate with influence, maintain effective working relationships with internal and external stakeholders.
• Current Driver's Licence and Positive Blue Card and NDIS Worker Screening Check.

What makes a difference for you?

• Flexible work arrangements to support work-life balance.
• NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum.
• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs.
• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme.
• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events.
• Career development opportunities to challenge yourself, grow and make a meaningful difference.
• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others.

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:

• Provide welcoming, safe and nurturing services for children.
• Implement measures to prevent child abuse and neglect within our services.
• Appropriately and immediately address child abuse and neglect if it does occur.
• Abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme.

Our approach is simple– everybody is welcome here. At UnitingCare, diversity is at the core of who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.

We are committed to creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard.