Program Manager

Uniting Millers Point, New South Wales, Australia

Program Manager – Digital Transformation

Fixed Term | Full Time – 12 Months

Based in Sydney CBD | Hybrid work model (min. 3 days on-site)

At Uniting, we’re driven by our purpose to inspire people, enliven communities and confront injustice. Our services span aged care, disability, community, early learning and more—reaching people when and where they need us most. Right now, we’re looking for an experienced Program Manager to help lead key digital initiatives that support the transformation of care and service delivery for the communities we serve.

The opportunity

This position leads the Digital Technology stream of our flagship Quality of Care Program, reporting directly to the Digital Delivery Lead. You’ll play a pivotal role in shaping and delivering digital transformation work that improves outcomes for clients and frontline teams alike. Based in our Sydney CBD office, the role is primarily office-based, with a minimum of 3 days per week in the office and flexibility to work up to 5 days on-site. Occasional travel to other stakeholder locations may be required.

What you’ll be doing:

• Lead the Digital Tech stream of the Quality of Care Program, ensuring initiatives are strategically aligned and operationally effective.
• Collaborate with business leads to navigate ambiguity, clarify scope, and drive benefit realisation.
• Manage a team of 2–3 Project Managers and 3 Business Analysts, providing hands-on leadership and clear direction.
• Maintain end-to-end oversight of planning, execution, and delivery using Agile/hybrid methodologies.
• Develop and maintain detailed delivery roadmaps, resource plans and schedules using Jira and Confluence.
• Partner closely with clinical, operational, and technical stakeholders to ensure delivery of fit-for-purpose solutions.
• Engage with external vendors and internal SMEs to design and implement innovative, scalable systems.
• Take ownership of risk identification, interdependency management, and resolving delivery blockers.
• Ensure alignment with Digital Tech governance and security frameworks.
• Provide regular progress updates and insights to the Digital Delivery Lead and relevant governance forums.
• Support benefits tracking and contribute to post-implementation reviews and continuous improvement initiatives.

About you

You’re a dynamic, results-oriented Program Manager who thrives in complex, fast-paced environments. You bring a hands-on delivery approach, and you're equally comfortable diving into detail as you are stepping back to view the bigger picture. You understand the importance of clarity, structure and stakeholder alignment—and you lead with a steady hand in times of change.

You’ll also bring:

• 7+ years’ experience in program or portfolio management, ideally delivering enterprise-scale digital or data solutions.
• A proven track record in technology-enabled transformations, preferably in complex service environments.
• Deep experience in Agile and hybrid delivery models, with hands-on Jira and Confluence skills.
• Strong stakeholder engagement and communication skills, with a collaborative and inclusive style.
• Experience managing small cross-functional teams in matrixed environments.
• Strong understanding of project governance, enterprise architecture, data and cybersecurity principles.
• A forward-looking mindset, combined with perseverance and the ability to remain focused through complexity and uncertainty.

Your strengths

• Strategic and structured thinker with a “can-do” attitude.
• Resilient, adaptable and organised—with a natural inclination for planning, delivery and collaboration.
• Strong communication and influencing skills, with the ability to engage senior stakeholders and frontline staff alike.
• High level of business acumen and an ability to translate strategic objectives into practical outcomes.
• Deeply motivated by the opportunity to deliver work that improves people’s lives.

Qualifications

• Tertiary qualification in a relevant discipline or equivalent experience.
• Agile certification (desirable).
• Postgraduate qualifications in project management or related field (highly regarded).
• Experience in healthcare, aged care, human services or regulated environments (preferred).

Why Uniting?

You’ll be joining an organisation that doesn’t just adapt to change—we drive it. At Uniting, your work has purpose. You’ll be helping deliver digital capability that enables safer services, improved care, and more meaningful outcomes for people across NSW and the ACT.

We offer a collaborative, mission-driven culture, flexible working arrangements, and the chance to lead initiatives that truly matter.

What We Offer You

• A rewarding career with a leading human services organisation.
• Up to $18,550 NFP salary packaging available.
• Access to our U rewards program with exclusive discounts.
• Flexible work hours for work-life balance.
• Affordable access to Fitness Passport— discounted gym memberships to support your best life.
• A supportive and inclusive and collaborative work environment.
• Opportunities for professional growth.

When you’re part of Uniting NSW.ACT, you’re part of a diverse, purpose-led team of people who are really making a difference to the world around them. Uniting contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. Our purpose is to inspire people, enliven communities and confront injustice. We provide support for people through all ages and stages of life, with a focus on those experiencing disadvantage and vulnerability.

We acknowledge the Sovereignty of First Nations people over the lands of Australia and are committed to meaningful change so that First Nations people are strong, thriving and self-determining. Uniting is a Child Safe Organisation, committed to the safety, wellbeing and inclusion of children and young people. We are proud of the diversity of our people and always welcome everyone, exactly as they are.