At a Glance
- Tasks: Be the tech hero providing first-line IT support to our frontline teams.
- Company: Join Uniting, a leading human services organisation with a mission for social justice.
- Benefits: Enjoy flexible hours, salary packaging, and discounted gym memberships.
- Other info: Join a diverse team committed to inclusion and professional growth.
- Why this job: Make a real impact while growing your career in a supportive environment.
- Qualifications: Customer service experience and a passion for IT support are essential.
The predicted salary is between 47250 - 57750 $ per year.
Be the Tech Hero Supporting Our Frontline Teams!
Full-time Fix Term 6 Months
About the role
Uniting is seeking a Service Desk Analyst to join our expanding IT Service Desk team in Parramatta CBD.
This Full-time position Fixed term 6 months role will provide first-line IT support to all Uniting staff, ensuring efficient and reliable technology services and assistance to our frontline teams.
Responsibilities
- Providing remote Tier 1 support through phone, email or ticketing system (Service Now)
- Analyse, troubleshoot, resolve, liaise and prioritise incidents, problems and requests.
- Communicating to users the progress of their requests/incidents from receipt to closure.
- Accurate logging of service requests in a timely and efficient manner.
- Work with a variety of support groups to resolve incidents.
Skills and experience
- Previously worked in a Customer Service, Service Desk, or IT Support role.
- Knowledge or understanding of Information Technology hardware and software theory and practical.
- High level of customer service skills and commitment to addressing customer enquiries.
- Substantial analytical and problem-solving skills with attention to detail
- Previous experience with Ticketing systems and remote support software.
- Experience with high volumes, data entry and tight deadlines in a medium to large-scale IT environment
- Ability to accurately identify and classify symptoms and possible causes of problems to ensure appropriate assignment to specialist areas.
- Ability to manage Service Desk calls and tickets to specified Service Level Agreement time frames.
- For more information, please contact Dina Oraha at ******@uniting. org
What We Offer You
- A rewarding career with a leading human services organisation.
- Up to $18,550 NFP salary packaging available.
- Access to our U rewards program with exclusive discounts.
- Flexible work hours for work-life balance.
- Affordable access to Fitness Passport— discounted gym memberships to support your best life.
- A supportive, inclusive and collaborative work environment.
- Opportunities for professional growth.
- About Uniting
Uniting NSW.
ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care.
We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability.
Our purpose is to inspire people, enliven communities and confront injustice.
Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.
Empowered by diversity
At Uniting, inclusion isn't just something we value – it's how we work.
Our culture and practice reflect the vibrant diversity of our colleagues, and the clients and communities we serve.
Service Desk Analyst in Parramatta employer: Uniting NSW & ACT
Uniting NSW.ACT is an exceptional employer that prioritises the well-being of both its clients and employees. With a strong commitment to trauma-informed support, our work culture fosters compassion and collaboration, providing ample opportunities for professional growth in the rewarding field of community services. Located in the beautiful Northern Rivers region, we offer a supportive environment where you can make a meaningful impact on the lives of those affected by natural disasters.
