United Rentals is the world's largest equipment rental company, operating over 1,600 locations across Australia, New Zealand, North America and Europe. We offer a full range of rental solutions delivering general equipment, shipping containers, trench safety, propping, pumps, and access equipment, backed by quality products, exceptional service, and a team you can rely on.
We are currently seeking a motivated and customer-focused Hire Controller to join our team. This is an exciting opportunity for an organised professional who enjoys building relationships, coordinating equipment hire, and delivering exceptional customer service in a fast-paced environment.
About the Role
As a Hire Controller, you will be the key point of contact for customers, managing the hire process from enquiry through to delivery and off-hire. Working closely with customers, drivers, and operational teams, you will ensure equipment is supplied efficiently while maintaining high levels of service and customer satisfaction.
Key Responsibilities
- Manage incoming customer enquiries and rental bookings
- Coordinate equipment availability, deliveries, and collections
- Prepare quotes, contracts, and rental documentation
- Develop and maintain strong customer relationships
- Liaise with internal teams to ensure smooth project deliveryAccurately process rental transactions and customer records
- Identify opportunities to grow existing customer accounts
- Support branch operations and contribute to team success
About You
To be successful in this role, you will have:
- Previous experience in hire control, customer service, logistics, transport coordination, or a similar role
- Strong communication and relationship-building skills
- Excellent organisational and multitasking abilities
- A proactive and solutions-focused approach
- High attention to detail and strong administration skills
- Experience using ERP, rental, or inventory management systems (desirable)
- A positive attitude and willingness to work as part of a team
What We Offer
- Competitive salary package
- Career development and progression opportunities
- Supportive team environment
- Access to industry-leading equipment and rental solutions
- The opportunity to work with a global industry leader
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Hire Controller employer: United Rentals
United Rentals is an exceptional employer that prioritises safety, employee development, and work-life balance. With a strong commitment to fostering a supportive and inclusive team culture, employees benefit from ongoing training, career progression opportunities, and unique perks like wellness days and community service leave. Join us in a role where you can make a meaningful impact while working with the world's largest equipment rental provider.
