- Installs, repairs, and provides technical maintenance for product and component hardware and software, primarily at customer premises. Ensures systems operate as designed and are maintained or upgraded per requirements. Works collaboratively with technical colleagues to deliver timely, effective service. Manages scheduling, administration, and customer communication to ensure satisfaction with service delivery and product functionality.
- Provides the full range of field engineering support for large and complex clients.
- Takes complete ownership of onsite service activity.
- Performs advanced maintenance on all products, including low-complexity installations.
- Provides technical feedback on equipment, systems, and processes to improve service delivery.
- Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
- Identifies and resolves systemic issues within the team.
- Proactively supports team members with technical assistance and expertise.
- Contributes to improved client service metrics through reporting and documentation.
- Monitors technical and process issues, informing management and recommending improvements.
Key Qualifications
- Technical certification or associate degree preferred.
- At least 6 mos of hands-on experience in field engineering or related technical support roles.
- Proven ability to perform maintenance, installations, and troubleshooting in customer environments.
- Must be an Australian Citizen
- Active Australian Security Clearance - NV1/NV2 is mandatory requirement
Technical Field Engineer (NV1/NV2) in Wagga Wagga employer: Unisys
Unisys is an exceptional employer, offering a dynamic work environment where technology meets aviation. As an Airport Mobility & Application Support Analyst, you'll not only gain hands-on experience with cutting-edge systems but also enjoy a culture that prioritises employee growth and collaboration. With opportunities to develop specialist expertise in airport technology and a commitment to diversity and inclusion, Unisys provides a rewarding career path in a unique and fast-paced industry.
