At a Glance
- Tasks: Install, diagnose, and maintain computer products while providing top-notch customer service.
- Company: Join Unisys, a global tech leader with a commitment to innovation and diversity.
- Benefits: Enjoy flexible hours, accredited training, and a supportive work environment.
- Other info: No travel required; work from Sydney supporting users across Australia.
- Why this job: Make a real impact by solving tech issues and building client relationships.
- Qualifications: 1-2 years in IT support with strong knowledge of IOS and MS software.
What success looks like in this role: As a Field Engineer, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop/laptop computers. You will also perform break fix/software installations and in warranty repairs for a large multinational vendor and receive access to their accredited training, so ideally you would have come from an IT background or have a good understanding of IT concepts. This specific role is based in Sydney (Rhodes) supporting users across Australia.
You will bring:
- Previous experience in a similar role, with a high-level technical proficiency in the service of client products.
- Knowledge in IOS and MS software/configuration/installation, and multiple years’ experience.
- Strong customer service focus, a can-do attitude and ability to build client relationships.
- Clear communication skills, demonstrated attention to detail, and ability to manage/follow processes.
- A high degree of professionalism in actions, demeanor and dress.
- Understanding of KPI’s and Service level agreements.
- Willingness to work flexible hours based on client requirements. No travelling involved.
You will be successful in this role if you have:
- Experience providing troubleshooting and accurately documenting all incidents & problems.
- Working to achieve team-wide service levels for product support and issue resolution.
- Offering an excellent level of customer service always.
- Generally, 1-2 years’ experience in area of responsibility.
- Must be an Australian Citizen / PR holder.
Technical Field Engineer in Sydney employer: Unisys
Unisys is an exceptional employer, offering a dynamic work environment where technology meets aviation. As an Airport Mobility & Application Support Analyst, you'll not only gain hands-on experience with cutting-edge systems but also enjoy a culture that prioritises employee growth and collaboration. With opportunities to develop specialist expertise in airport technology and a commitment to diversity and inclusion, Unisys provides a rewarding career path in a unique and fast-paced industry.
