At a Glance
- Tasks: Install, diagnose, and maintain computer products while providing top-notch support to users.
- Company: Join Unisys, a leader in IT services with a commitment to diversity and inclusion.
- Benefits: Enjoy competitive pay, career growth, and a supportive work environment.
- Other info: Dynamic role with opportunities for professional development and a focus on customer satisfaction.
- Why this job: Make a real impact by solving tech issues and enhancing user productivity.
- Qualifications: Must have NV1 Security Clearance and experience in IT support services.
The predicted salary is between 62100 - 75900 $ per year.
The Field Engineer performs activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop/laptop computers, printers, and peripherals.
Key responsibilities include:
- Install, repair and maintain End User Productivity and Service Desk Equipment and Systems at client locations.
- Provide both remote and on-site Level 2 and Level 3 support to all End Users for Incidents and Service Requests that cannot be resolved or fulfilled by the Service Desk.
- Manage and provide physical support for End User Productivity and Service Desk Equipment, including client supplied headsets, Smartphones and tablets.
- Work with Other Service Partners by providing physical support for Infrastructure at client locations that host EUPSD Services.
- Provide advice and assistance to End Users as required in connection with End User Productivity and Service Desk Equipment and Services.
- Maintain a high degree of professionalism and ensure customer satisfaction throughout all transactions.
You will be successful in this role if you have:
- NV1 Security Clearance is a must for this role.
- Time management skills.
- Motivation and enthusiasm.
- Experience in the delivery of IT support services with specified KPI’s.
- Effective verbal and written communication skills.
- Strong focus on providing customer service.
- Problem-solving abilities and an analytical mindset.
- A keen interest in developing a career in IT.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
Sr Tech Field Eng employer: Unisys
Unisys is an exceptional employer, offering a dynamic work environment where technology meets aviation. As an Airport Mobility & Application Support Analyst, you'll not only gain hands-on experience with cutting-edge systems but also enjoy a culture that prioritises employee growth and collaboration. With opportunities to develop specialist expertise in airport technology and a commitment to diversity and inclusion, Unisys provides a rewarding career path in a unique and fast-paced industry.
