Ensures successful execution of client-facing company projects and services, meeting client expectations and business objectives. Oversees project planning, resource allocation and service delivery. Manages risks and resolves issues, engaging cross-functionally and with clients to ensure effective communication and alignment. Provides financial oversight and budget management, controlling costs and maximizing project profitability.
Key responsibilities
Independently leads small to mid-size delivery management projects.
Creates and maintains project plans, coordinating resources and identifying/managing risks.
Manages project costs, ensuring resource effectiveness and efficiency.
Serves as the primary point of contact for clients, addressing issues and ensuring services are delivered in line with expectations and business requirements.
Works with cross-functional teams to ensure the right skills are available as and when needed to meet project needs.
Oversees/monitors project team performance, providing feedback and ensuring team members have the information and tools required for effective service delivery.
May act as a subject matter expert for certain product areas.
Ensures service quality meets or exceeds client expectations.
Addresses and resolves issues arising within teams, with clients or otherwise related to project delivery.
Identifies and recommends ways to optimize delivery processes for better efficiency and outcomes.
Manages the performance of any 3rd Party providers and sub-contractors in order to ensure the implementation of deliverables.
About you
Airport experience ideal for this role
You will be successful in this role if you have:
BA/BS degree and 4-6 years’ relevant experience OR equivalent combination of education and experience
Perks and benefits
- Career progression and development opportunities
- Flexible working arrangements
- Education reimbursement program
- Corporate discounts
- In-house training facilities
What can I earn as a Service Delivery Manager
Unisys is a global technology solutions company dedicated to helping people and organizations reach the next breakthrough. And the one after that.
Every day, we push the boundaries of what’s possible. We go beyond better to unleash real change.
Across regions, industries and contexts, we apply specialized expertise and advanced technologies to strengthen and transform teams and processes. We change how people experience technology and help organizations act upon new opportunities through digital workplace, cloud, applications, enterprise computing and business process solutions.
Because progress is never finished.
To learn more about Unisys visit us at www.unisys.com.
Unisys is a global technology solutions company dedicated to helping people and organizations reach the next breakthrough. And the one after that.
Every day, we push the boundaries of what’s possible. We go beyond better to unleash real change.
Across regions, industries and contexts, we apply specialized expertise and advanced technologies to strengthen and transform teams and processes. We change how people experience technology and help organizations act upon new opportunities through digital workplace, cloud, applications, enterprise computing and business process solutions.
Because progress is never finished.
To learn more about Unisys visit us at www.unisys.com.
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Service Delivery Manager employer: Unisys
Unisys is an exceptional employer, offering a dynamic work environment where technology meets aviation. As an Airport Mobility & Application Support Analyst, you'll not only gain hands-on experience with cutting-edge systems but also enjoy a culture that prioritises employee growth and collaboration. With opportunities to develop specialist expertise in airport technology and a commitment to diversity and inclusion, Unisys provides a rewarding career path in a unique and fast-paced industry.
