Lead Client Technical Architect

What success looks like in this role: The Lead Client Technical Architect is responsible for the end‐to‐end architectural design, assurance, and lifecycle alignment of the End User Productivity and Service Desk (EUPSD) services, ensuring alignment with the Enterprise Architecture and long‐term technology strategy. The role provides authoritative architectural leadership across complex, multi‐vendor environments and acts as a trusted advisor to the Department, with formal design authority for service changes, contract compliance, and service capability sustainment.

While the End User Productivity and Service Desk (EUPSD) services remain the primary focus, the Lead Client Architect provides senior architectural leadership across all EUPSD workloads and holds architectural responsibility for the full portfolio of services delivered to the Department. The role also provides architectural input to pre‐sales for Professional Services opportunities within the account, working alongside the Professional Services architecture team and the Client CTO.

Key Responsibilities

• Lead and govern the design of enterprise‐scale End User and Service Desk solutions aligned to the Department Enterprise Architecture Framework.
• Translate business requirements into secure, scalable, and supportable service designs across the full solution lifecycle.
• Provide architectural advice and guidance to the Department and its business units, ensuring alignment with technology strategy and roadmaps.
• Act as design authority for all material service changes, ensuring architectural integrity, contractual compliance, and operational sustainability.
• Collaborate with service partners, product vendors, and other stakeholders to design integrated, enterprise‐level solutions.
• Lead solution architecture review engagements and due‐diligence activities.
• Review and assure design standards, quality controls, and test approaches to ensure services meet agreed design and performance outcomes.
• Work with Client CTO in identifying and assessing emerging technologies and developing product and service lifecycle roadmaps.
• Support pre‐sales for Professional Services opportunities within the account, shaping solution approaches and providing architectural input to proposals, estimates, and statements of works.
• Partner with architects from the Professional Services team and with the CTO to align solution designs with the Department's strategy and our service and support model.
• Review new solutions proposed for implementation within the Department, ensuring our Managed Services and support model are incorporated by design and that ongoing supportability is maintained.

Technical Skills & Capability (EUPSD Aligned)

The role requires strong architectural depth across End User Productivity and Service Desk services, including:

• End User Compute & SOE: Windows SOE architecture (Windows 10/11), Autopilot provisioning, Intune and SCCM, device lifecycle management.
• Identity & Access: Active Directory and hybrid identity (Entra ID), AD modernization, identity‐centric and Zero Trust aligned designs.
• Collaboration & Productivity: Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive), Unified Comms and IP telephony platforms, records and information management integrations.
• Virtual Desktop & Remote Access: Azure Virtual Desktop, secure enclaves, transition from legacy VDI platforms.
• Security & Endpoint Protection: Microsoft Defender, application control, Essential Eight alignment, endpoint security architectures.
• Service Desk Technologies: Omnichannel service desk platforms, self‐service and automation (e.g. SSPR), shift‐left and digital employee experience tooling.
• Automation & AI: Power Automate, Azure Automation, AI‐enabled service desk and productivity capabilities.

You will be successful in this role if you have:

• Baseline clearance is required for this role. NV1 preferred.
• Extensive experience within the Managed Service Provider (MSP) space, delivering and assuring services for large, complex enterprise clients.
• Deep experience operating as a Lead Client Architect across End User Productivity and Service Desk services, including designing the operational model, managed services, and field services.
• Sound understanding of service delivery management and multi‐vendor service models.
• Exemplary leadership, accountability, and collaboration skills, with a strong service‐excellence mindset.