At a Glance
- Tasks: Provide top-notch support for software, hardware, and network issues.
- Company: Join Unisys, a leading Service Desk provider in Canberra.
- Benefits: Receive industry-leading training and career progression opportunities.
- Other info: Flexible shifts available in a collaborative and dynamic work environment.
- Why this job: Kick-start your IT career while helping clients with their tech challenges.
- Qualifications: Customer service experience preferred; must be an Australian citizen.
The predicted salary is between 49500 - 60500 $ per year.
Unisys is one of Canberra's leading Service Desk providers, supporting a range of Federal Government clients.
We have multiple openings in a new team for proactive, enthusiastic, and technically savvy level 1 support agents.
Unisys offers industry best practice training, a collaborative work environment and opportunities for career progression that can kick-start your career in Information Technology.
- Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service.
- Accurately document calls and incidents.
- Manage time and workload to meet predetermined service levels.
- Maintain data accuracy in our contact management system.
- Assign incidents and requests to the correct support group.
- Act as a single point of contact on incidents and problems logged.
- Perform appropriate diagnostics to initiate problem management workflow process.
- Provide clients with a reference number for their incident/request.
- Understand various media sources that interface with the Service Desk.
- Support multiple clients through customer service professionalism and insight.
- Flexible to work in 24/7 environment and requires being able to work on a rotating shift roster including nights and weekends.
- Ability to comprehend and uphold Unisys Policies and Procedures (including time reporting, attendance, etc).
You will be successful in this role if you have
- Baseline Security Clearance required.
- Must be an Australian Citizen.
- Applicants with customer service experience preferred.
Tech Service Desk in Canberra employer: Unisys
Unisys is an exceptional employer, offering a dynamic work environment where technology meets aviation. As an Airport Mobility & Application Support Analyst, you'll not only gain hands-on experience with cutting-edge systems but also enjoy a culture that prioritises employee growth and collaboration. With opportunities to develop specialist expertise in airport technology and a commitment to diversity and inclusion, Unisys provides a rewarding career path in a unique and fast-paced industry.
