Unisys in Canberra is seeking a Service Management Analyst to own and drive the end-to-end Service Level Management process, ensuring SLAs are met and customer satisfaction is maintained. You will work with IT delivery teams and service partners to monitor performance and drive improvements.
The role requires strong analytical skills, experience with ITSM tools such as ServiceNow, and the ability to communicate with end users and stakeholders.
SLA Performance & Service Delivery Lead in Canberra employer: Unisys
Unisys is an exceptional employer, offering a dynamic work environment where technology meets aviation. As an Airport Mobility & Application Support Analyst, you'll not only gain hands-on experience with cutting-edge systems but also enjoy a culture that prioritises employee growth and collaboration. With opportunities to develop specialist expertise in airport technology and a commitment to diversity and inclusion, Unisys provides a rewarding career path in a unique and fast-paced industry.
