At a Glance
- Tasks: Install, maintain, and support IT equipment at client locations.
- Company: Join Unisys, a global leader in tech solutions.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Dynamic team with opportunities for professional development.
- Why this job: Make a real impact in IT while developing your skills.
- Qualifications: NV1 Security Clearance and experience in IT support services.
The predicted salary is between 67500 - 82500 $ per year.
What success looks like in this role: The Senior Field Engineer performs activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop/laptop computers, printers, and peripherals.
Responsibilities and Accountabilities:
- Install, repair and maintain End User Productivity and Service Desk Equipment and Systems at client locations.
- Provide both remote and on-site Level 2 and Level 3 support to all End Users for Incidents and Service Requests that cannot be resolved or fulfilled by the Service Desk.
- Level 2 and Level 3 support includes: Experienced and knowledgeable Level 2 staff with deep knowledge of the Services; Highly skilled specialists who build, deploy, operate and maintain the Services.
- Manage and provide physical support for End User Productivity and Service Desk Equipment. This includes client supplied headsets, Smartphones and tablets.
- Work with Other Service Partners by providing physical support for Infrastructure at client locations that host EUPSD Services.
- Provide advice and assistance to End Users as required in connection with End User Productivity and Service Desk Equipment and Services, including the provision of a ‘service hub’ service with dedicated support staff during Business Hours at specified Locations.
- Allow the client to engage the Service Partner on issues without calling the Service Desk and be responsible for opening records for both Incidents and Requests on behalf of End Users.
- Maintain a high degree of professionalism.
- Ensure customer satisfaction throughout all transactions.
You will be successful in this role if you have:
- NV1 Security Clearance must have for this role.
- Time management
- Motivated and enthusiastic
- Experience in the delivery of IT support services with specified KPI’s
- Effective verbal and written communication skills
- Strong focus on providing customer service, with great verbal and written communication skills
- Problem-solving abilities and an analytical mindset.
- A keen interest in developing a career in IT.
Senior Technical Field Engineer in Canberra employer: Unisys
Unisys is an exceptional employer, offering a dynamic work environment where technology meets aviation. As an Airport Mobility & Application Support Analyst, you'll not only gain hands-on experience with cutting-edge systems but also enjoy a culture that prioritises employee growth and collaboration. With opportunities to develop specialist expertise in airport technology and a commitment to diversity and inclusion, Unisys provides a rewarding career path in a unique and fast-paced industry.
