Eng Svc Mgmt – Change Manager in Canberra

The Change Manager is responsible for managing and governing Change Management activities for Unisys-delivered services within a Federal Government environment. The role ensures that Unisys Requests for Change (RFCs) are raised, assessed, approved, scheduled and implemented in accordance with Client’s Change Management requirements, contractual obligations and ITIL best practice.

Working closely with technical delivery teams, customer stakeholders and service management functions, the Change Manager provides oversight of Unisys change activities to minimise risk, maintain service stability and support successful service delivery outcomes.

Key Responsibilities

• Change Management
  • Own and manage the Change Management process for Unisys delivered services within the DAFF account.
  • Review Unisys Requests for Change (RFCs) to ensure quality, completeness and compliance with customer requirements.
  • Validate implementation plans, test plans, risk assessments and backout procedures.
  • Ensure changes are appropriately classified and scheduled.
  • Monitor the Unisys change schedule and identify potential conflicts, risks or service impacts.
  • Coordinate approval activities and manage change escalations where required.
  • Ensure all change records are accurately maintained within ServiceNow.
• Governance and Compliance
  • Ensure Unisys changes comply with DAFF Change Management processes and governance requirements.
  • Monitor adherence to agreed change procedures and standards.
  • Support audit and compliance activities relating to Change Management.
  • Identify and address non-compliant or unauthorised changes.
• Stakeholder Engagement
  • Act as the primary point of contact for Change Management activities relating to Unisys services.
  • Liaise with DAFF ICT Change, service delivery teams and customer stakeholders regarding planned changes.
  • Facilitate communication of change schedules, risks and service impacts.
  • Support effective coordination between technical teams and customer stakeholders.
• Reporting and Continual Improvement
  • Produce regular Change Management reports and metrics.
  • Analyse change performance trends, success rates and risks.
  • Identify opportunities to improve change quality, compliance and service stability.
  • Maintain Change Management documentation, procedures and work instructions.
• Service Management Support
  • Collaborate with Incident, Problem and Major Incident Management functions.
  • Participate in service reviews and governance activities as required.
  • Support service improvement, transition and transformation initiatives.

You will be successful in this role if you have:

• Must be an Australian citizen.
• A minimum Australian Government Baseline Security Clearance is required.
• Change Management experience.
• Eager to learn and develop professional capabilities.
• Analytical and process-oriented.
• Self-motivated and dependable.
• Strong stakeholder engagement and collaboration skills.
• Demonstrates professionalism, integrity and accountability.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.