Unisys is hiring for multiple level 1 service desk agents in Canberra. The role involves responding to requests across software, hardware and network areas with strong customer service focus.
You will document incidents, manage workload to meet SLAs and assign tickets to the correct team. You will operate as a single point of contact for incidents, perform diagnostics, and provide reference numbers to clients while supporting 24/7 rotation including nights and weekends.
#J-18808-Ljbffr
1st Line IT Service Desk Analyst — 24/7 Gov Support in Canberra employer: Unisys
Unisys is an exceptional employer, offering a dynamic work environment where technology meets aviation. As an Airport Mobility & Application Support Analyst, you'll not only gain hands-on experience with cutting-edge systems but also enjoy a culture that prioritises employee growth and collaboration. With opportunities to develop specialist expertise in airport technology and a commitment to diversity and inclusion, Unisys provides a rewarding career path in a unique and fast-paced industry.
