At a Glance
- Tasks: Provide hands-on technical support and solve problems for customers across various technologies.
- Company: Join Unisys, a leader in tech support with a focus on customer success.
- Benefits: Gain exposure to diverse technologies and enjoy opportunities for career growth.
- Other info: Collaborative team culture focused on knowledge sharing and continuous learning.
- Why this job: Make a real impact while developing your technical skills in a dynamic environment.
- Qualifications: High School Diploma or relevant certification with 1-2 years of IT support experience.
The predicted salary is between 56700 - 69300 $ per year.
Technical Field Engineer I | Cairns, QLD
If you enjoy solving technical problems, working directly with customers, and getting hands-on with a wide range of technologies, this is your opportunity to build your career in field services.
As a Technical Field Engineer I, you'll be the face of technical support, helping organizations maintain reliable, high-performing technology environments while gaining exposure to desktops, servers, networking, and infrastructure support.
As a Technical Field Engineer, you'll support customer environments across a diverse range of technologies, providing onsite and remote technical assistance to ensure systems remain operational, secure, and productive.
From desktops and laptops to servers, network devices, AV equipment, and technology kiosks, you'll play a key role in delivering exceptional service and minimizing disruption for customers.
This role offers variety, independence, and continuous learning.
Every day brings new challenges, opportunities to strengthen your technical skills, and the chance to make a visible impact through outstanding customer support.
What You'll Do
- Provide onsite and remote support across desktops, laptops, servers, network devices, AV/meeting rooms, and technology kiosks.
- Install, configure, maintain, and troubleshoot hardware, software, networks, and peripherals.
- Perform system installations, upgrades, relocations, and equipment changes.
- Support network infrastructure through operational support and preventive maintenance activities.
- Test and certify PCs, servers, network devices, and approved business applications.
- Respond to incidents, manage escalations, and deliver resolutions within SLA targets.
- Build trusted client relationships through responsive, professional technical support.
- Maintain high standards of customer service, professionalism, and technical excellence.
- What You'll Bring
- High School Diploma, GED, Associate Degree, or relevant technical certification.
- 1-2 years of experience in IT support, desktop support, field services, or a similar technical environment.
- Foundational knowledge of hardware, software, networking, and troubleshooting methodologies.
- Strong communication and customer-facing skills.
- Ability to work independently, prioritize effectively, and manage multiple support activities.
- Genuine passion for technology and a desire to continuously learn and develop.
- Why Join Us
At Unisys, you'll be part of a team that helps customers stay connected, productive, and operational.
This role provides
- Exposure to a broad range of technologies and technical environments.
- Hands-on experience across end-user devices, networking, infrastructure, and workplace technology.
- Opportunities to build technical troubleshooting and field engineering expertise.
- A collaborative team environment focused on knowledge sharing and customer success.
- A strong foundation for long-term career growth within technical support and field services.
Whether you're looking to deepen your technical capabilities or expand your customer-facing experience, this role offers an excellent platform to grow.
Technical Field Engineer in Cairns employer: Unisys
Unisys is an exceptional employer, offering a dynamic work environment where technology meets aviation. As an Airport Mobility & Application Support Analyst, you'll not only gain hands-on experience with cutting-edge systems but also enjoy a culture that prioritises employee growth and collaboration. With opportunities to develop specialist expertise in airport technology and a commitment to diversity and inclusion, Unisys provides a rewarding career path in a unique and fast-paced industry.
