At a Glance
- Tasks: Lead a dynamic service desk team and manage client projects effectively.
- Company: Join a leading tech company in Adelaide with a focus on innovation.
- Benefits: Enjoy competitive pay, career growth, and a supportive work environment.
- Other info: Great opportunity for personal development and skill-building in a collaborative setting.
- Why this job: Make a real impact by mentoring others and enhancing client satisfaction.
- Qualifications: NV2 Security Clearance and 2-5 years of relevant experience required.
The predicted salary is between 62100 - 75900 $ per year.
What success looks like in this role:
- Semi-independently leads small delivery management projects.
- Creates and maintains project plans, ensuring resources are effectively allocated.
- Tracks expenses and project costs, ensuring alignment with both Unisys and client agreements and expectations.
- Serves as a key point of contact for clients, ensuring clear communication and helping with expectation management.
- Implements defined solutions and strategies based on an analysis of client requirements, business goals, objectives and existing infrastructure.
- Troubleshoots and documents client issues (i.e., performance and application issues).
- Monitors team performance versus service level agreements, ensuring timely resolution of issues or service disruptions.
- Provides clients with regular reports and implementation updates.
- Thoughtfully escalates client- and/or process-related issues and questions.
- Develops, maintains and updates client status and other management reports.
- Works with any 3rd Party providers and sub-contractors to ensure the implementation of deliverables.
- Mentors team members to build new skills.
- Ensures team meets or exceeds agreed up SLAs.
You will be successful in this role if you have:
- NV2 Security Clearance is required for this role.
- 2-5 years’ relevant experience OR equivalent combination of education and relevant experience.
- Prior team lead experience is preferred.
Service Desk Team Leader in Adelaide employer: Unisys
Unisys is an exceptional employer, offering a dynamic work environment where technology meets aviation. As an Airport Mobility & Application Support Analyst, you'll not only gain hands-on experience with cutting-edge systems but also enjoy a culture that prioritises employee growth and collaboration. With opportunities to develop specialist expertise in airport technology and a commitment to diversity and inclusion, Unisys provides a rewarding career path in a unique and fast-paced industry.
We think you need these skills to ace Service Desk Team Leader in Adelaide
Project Management
Client Communication
Expectation Management
Troubleshooting
Documentation Skills
Performance Monitoring
Service Level Agreement (SLA) Management
