At a Glance
- Tasks: Lead and support a dynamic customer service team to deliver exceptional service.
- Company: Join Unique Homestyle Foods, a fast-paced and innovative food company.
- Benefits: Competitive salary, career growth, and a supportive team environment.
- Other info: Fast-paced environment with opportunities for professional development.
- Why this job: Make a real impact by enhancing customer experiences in the food industry.
- Qualifications: Experience in customer service and strong leadership skills required.
The predicted salary is between 41850 - 51150 $ per year.
Unique Homestyle Foods is seeking a dedicated and experienced Customer Service Team Leader to join our fast-paced environment. In this role you will be responsible for leading and supporting our team, ensuring excellent customer service to both internal and external stakeholders. Often this is the first point of contact for our customers and consumers, and we take pride on ensuring that every interaction is a courteous, informed and positive experience.
Key responsibilities
- Leading, coaching and supporting team members to achieve their goals and deliver excellent customer service
- Accurately processing customer orders and resolving any issues in a timely manner
- Liaising with other internal departments to ensure orders, credits and deliveries are carried out efficiently and professionally
- Investigating and processing credits
- Maintaining a strong knowledge and understanding of product range and categories
- Providing product recommendations and upselling opportunities
- Managing daily operations, including stock, resources and workflow
- Making friendly cold calls to potential customers in food industry
- Supporting other departments to ensure systems are maintained
- Engaging in sales campaigns
About you
- Proven experience in a customer service or team leader role, preferably in the food industry
- Strong leadership and team management skills
- Excellent verbal and written communication skills
- Previous customer service experience in food industry
- Highly accurate and proficient data entry skills
- Exceptional time management and attention to detail abilities
- Confident on the phone and comfortable making occasional cold calls
- Ability to learn new product ranges and features
- Ability to work in a fast-paced environment
- Strong problem-solving skills
Customer Service Team Leader in Adelaide employer: Unique Homestyle Foods
Unique Homestyle Foods offers a dynamic work environment where employees are encouraged to lead and support their teams, ensuring excellent customer service. The company values professional growth and provides opportunities for team members to achieve their goals while maintaining a strong knowledge of their product range. With a focus on collaboration and efficiency, Unique Homestyle Foods fosters a positive workplace culture.
