At a Glance
- Tasks: Engage with members through calls, emails, and texts while providing support and information.
- Company: Join the Australian Services Union, a progressive and growing organisation.
- Benefits: Competitive salary, generous leave, and paid parental leave.
- Other info: Dynamic role with opportunities for growth and teamwork.
- Why this job: Make a real difference for workers and contribute to a fairer society.
- Qualifications: Strong communication skills and a commitment to trade union principles.
The predicted salary is between 87791 - 87791 $ per year.
Member Engagement Officer (full-time) – ASU
The Australian Services Union NSW & ACT Services Branch (ASU) is a progressive, active
and growing Union.
We are committed to organising members to grow their Union and win
campaigns that make a real difference for workers, contributing to a fairer society.
The role is a customer service focused role that involves emailing, calling, and texting
members.
We’re looking for a good communicator and someone who is comfortable with new
technologies.
The role will also include data entry and administrative support.
Key Responsibilities
- Regular in and outbound communication with members by phone and email.
- Provide members with information about the benefits of their Union membership.
- Update and record member details accurately.
- Identify and resolve issues for members.
- Provide accurate and relevant information and advice to members on industrial rights
and entitlements. - Understand the differences between individually driven issues and collectively driven
issues. - Identify disputes that have organising opportunities or the potential for collective action
in the workplace. - Process new membership forms.
- Respond to and resolve membership enquiries and issues.
- Administrative support and reception duties
Selection criteria
- Demonstrated commitment to trade Union principles.
- High level verbal and written communication skills.
- Ability to work as part of a team and independently.
- High level of knowledge and competency in Microsoft Office.
- Ability to accurately record information.
- Ability to prioritise workload and work autonomously.
- Conditions
- Full time, 35 hours per week (a part-time position may be considered).
- Commencing salary $87,791 pa plus 12.5% superannuation.
- Redfern based – close to public transport.
- 17.5% annual leave loading.
- 12 rostered days off (RDOs) per year.
- 4 weeks annual leave plus Christmas shutdown.
- 6 months paid parental leave.
- #J-18808-Ljbffr
Member Engagement Officer in Sydney employer: Unions NSW Job Board
The National Tertiary Education Union (NTEU) is an exceptional employer, offering a rewarding career within a progressive organisation dedicated to advocating for the rights of workers in Victoria's higher education sector. With a strong commitment to diversity and inclusion, NTEU provides ample opportunities for professional growth and development, alongside competitive remuneration and generous superannuation contributions. Join a passionate team that values member engagement and social justice, making a meaningful impact in the community.
