As the Duty Manager at the Union Jack Hotel in Cairns, Queensland, you will play a vital role in ensuring the smooth and efficient operation of this bustling hospitality establishment. Working in a full-time capacity, you will be responsible for overseeing the day-to-day management of the hotel, with a focus on providing an exceptional guest experience. This position offers a unique opportunity to contribute to the strategic objectives of the business while honing your leadership and operational skills within the dynamic hospitality industry.
Key Responsibilities
-
Assist in the day-to-day management of venue operations.
-
Lead, motivate, and develop hospitality, gaming, and customer service teams.
-
Deliver outstanding guest experiences and resolve customer concerns professionally.
-
Ensure smooth operation of food and beverage, gaming, entertainment, and event activities.
-
Monitor venue presentation, cleanliness, and safety standards.
-
Support recruitment, onboarding, training, and performance management of staff.
-
Manage labour costs, rosters, and productivity targets.
-
Maintain compliance with RSA, RSG, gaming, liquor licensing, and workplace health and safety requirements.
-
Assist with stock control, cash handling, and end-of-day reporting.
What we're looking for
-
Minimum 1 years of experience in a similar duty manager or hospitality management role
-
Strong leadership and people management skills, with the ability to motivate and develop a team
-
Excellent customer service orientation and problem-solving abilities
-
Demonstrated experience in budget management and financial reporting
-
Thorough understanding of hospitality industry regulations, policies, and best practices
-
Exceptional communication and interpersonal skills, both verbal and written
About us
The Union Jack Hotel is a leading hospitality destination in the heart of Cairns, Queensland. With a rich history spanning over 100 years, we take pride in our reputation for exceptional customer service and a commitment to creating memorable experiences for our guests. As part of our dedicated team, you will have the opportunity to contribute to the growth and success of this dynamic and vibrant establishment.
#J-18808-Ljbffr
Duty manager employer: Union Jack Hotel
Union Jack Hotel offers a dynamic work environment where employees can develop their leadership and operational skills in the hospitality industry. The company emphasizes exceptional guest experiences and provides opportunities for professional growth through hands-on management roles. With a focus on teamwork and employee development, Union Jack Hotel fosters a supportive culture for its staff.
