At a Glance
- Tasks: Lead a team to create an exceptional student living experience at UniLodge.
- Company: Join UniLodge, a leading provider in student accommodation.
- Benefits: Inclusive culture, travel perks, and referral bonuses up to $1,000.
- Other info: Be part of a growing team with diverse perspectives and career opportunities.
- Why this job: Make a positive impact on students' lives while developing your leadership skills.
- Qualifications: Leadership experience in hospitality and excellent communication skills.
The predicted salary is between 49500 - 60500 $ per year.
Lead a high-performing team and help create an exceptional student living experience at UniLodge Edith Cowan University - Bunbury. In this pivotal role, you'll lead front-line operations, enhance the resident experience, drive occupancy outcomes, and ensure the smooth day-to-day running of a vibrant student community.
Some of the responsibilities will include, but are not limited to:
- Champion a warm, professional front desk experience, resolving issues efficiently, exceeding expectations, and setting the standard for resident service.
- Own the leasing journey from enquiry through to move-in, converting leads, maintaining high occupancy, and supporting business growth.
- Recruit, train, and mentor our Customer Service Coordinator and Residential Advisor teams, fostering collaboration, engagement, and high performance.
- Deliver meaningful resident experiences through events, support initiatives, and the Residential Life Program, helping create a true home away from home.
- Maintain high standards across safety, compliance, and reporting while supporting continuous improvement in line with UniLodge's values and procedures.
To be successful in this role, you will need:
- Proficiency with technology and confidence in administrative systems.
- Excellent communication skills and professional presentation.
- Demonstrated leadership experience within hospitality or a UniLodge setting.
- Experience in hotels or accommodation, with a focus on delivering standout guest or resident experiences.
- Working with Children Check and National Police Check.
- Unrestricted work rights in Australia.
What We Offer:
- Inclusive Culture – Collaborate with a diverse and engaging team.
- Voice Your Opinions – Share feedback in annual surveys and connect on Viva Engage.
- Company-funded Flu Vaccinations – we’ve got your back during flu season.
- General Referral Bonuses - Up to $1,000 for successful referrals.
- Travel Perks – Access exclusive rates at Essence Hotels & Apartments.
At UniLodge, you will have the opportunity to build a rewarding career by growing your skills and capability with Australia and New Zealand’s leading provider in student accommodation. Our operation is on an exciting growth trajectory, with a portfolio of close to 140 properties and hotels. As we continue to grow, we're always looking for talented people who will enrich our culture, bring fresh perspectives, and help us create even better experiences for our residents, partners, and communities.
If you're passionate about people, service excellence, and making a positive impact, we'd love to hear from you. UniLodge Australia is part of the UniLodge Living Group. We are proud to be an equal opportunity employer and welcome applications from diverse backgrounds. We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.
Customer Service Manager in Bunbury employer: UniLodge
Essence Communities offers an exceptional work environment for the Leasing Manager role in Melbourne, where you will be at the forefront of a landmark community. With a strong focus on employee growth, you will have the opportunity to shape leasing strategies and mentor agents while enjoying a collaborative culture that prioritises resident satisfaction and premium service delivery. The company also provides access to resort-style amenities and a supportive team atmosphere, making it a rewarding place to advance your career.
