Student Services Coordinator in Sydney

The Student Services Coordinator (SSC) is responsible for a broad range of administrative and student services activities. The SSC works with the Program Director and the Assistant Director (Internships & Student Affairs) on a variety of tasks that assist and support BU Sydney students and daily program operations.

The SSC provides friendly front line office support by greeting and assisting students and visitors during office hours. They are responsible for monitoring the BU Sydney e-mail address, responding promptly to requests for information, and referring inquiries to the appropriate member of staff as needed. Their duties include preparing student files, creating orientation materials, maintaining accurate student records and databases, and overseeing the student’s visa application process. They will be responsible for ensuring that all visas are granted in time for departure, relaying Department of Home Affairs visa confirmations to program participants, and resolving any visa issues that arise.

The SSC will also be responsible for developing an ongoing program of social/cultural events designed to enhance each student’s participation in the BU Sydney Program. This will involve liaising with staff members, students, external event partners, and tour providers. These events include harbour cruises, scavenger hunts, Halloween parties, Thanksgiving dinners, and farewell functions. The SSC will also be part of the group that plans and delivers the on-site orientation during the students’ first week.

Throughout the semester, the SSC will be responsible for researching and preparing a weekly events newsletter for the students and posting on social media in order to promote Sydney as a destination for students. They will also work with the Assistant Director (Internships & Student Affairs) on various other student services and communications projects such as student guides, promotional materials, and photo contests.

Should student health or welfare issues arise, the SSC will liaise with the Program Director and refer students to the appropriate resources. If required, the SSC will assist students with accessing medical and mental health appointments through iSOS and with lodging health insurance claims.

Key Relationships: Works with all other BUSA Sydney staff involved in the delivery of the Student Services Program.

Selection Criteria

• Essential Skills/techniques: Strong organisational and administrative skills, excellent communication, writing, and editing skills, excellent attention to detail, demonstrated ability to handle a variety of tasks with a high degree of accuracy, demonstrated ability to handle confidential information with tact and discretion, ability to take initiative and follow through, willingness to complete evening and/or weekend events work when required, a working and up to date knowledge of Sydney social and cultural opportunities, and their appropriateness for our students.
• Experience: Experience working in a similar role within another professional setting.
• Training/qualifications: A Bachelor’s degree or equivalent in a discipline.