Australia — International Student Market
822K inbound students (2024) +10%
1. China 168K
2. India 128K
3. Nepal 57K
4. Vietnam 33K
5. Malaysia 26K
3 international branch campuses in Australia
The Student Services Coordinator plays a central role in coordinating and delivering student support services for both online and on-campus learners. This role provides direct student services while also supervising Student Services Officers located on other campuses. This position is suited to a passionate, proactive and driven leader who is committed to student success, wellbeing and delivering excellent student experience. The ideal candidate is confident in leading a team, building positive relationships with students, and engaging in challenging conversations when needed. They must be approachable, supportive and willing to address difficult situations with students in a fair, respectful and constructive manner. The role provides leadership and guidance to the team, ensures consistent, high-quality service delivery across campuses, foster team development and drives continuous improvement in student engagement and support services. Key Responsibilities Leadership and Oversight Encourage continuous professional development (PD) and upskilling for self and team; maintain a development plan and identify opportunities for training. Provide daily supervision, support, and mentorship to the Student Services Officers. Coordinate workloads and monitor service delivery across campuses to ensure consistency and coverage. Facilitate regular team meetings and individual check-ins to align efforts and support staff development. Identify service gaps and implement improvements in collaboration with the Student Support Manager. Support onboarding and training of new Student Services Officers across campuses. Act as the first escalation point for complex student matters handled by the wider Student Services team. Track team performance and contribute data to planning and reporting activities. Collaborate with the Student Support Manager to prepare reports for the Board of Studies. Student Support Coordinate online and on-campus student orientations for each study period. Support new on-campus student arrivals and enrolment processes in collaboration with the Administration team. Ensure students have access to support services, including tutoring, counselling, technical and academic support. Provide pastoral support to on-campus students, addressing wellbeing and cultural adjustment needs. Educate international students on ESOS requirements and student visa obligations. Coordinate meetings with at-risk students alongside the Student Success & Integrity Officer, escalating complex issues where required. Monitor student wellbeing and elevate concerns where appropriate. Oversee and support student applications for financial hardship assistance in collaboration with the Student Services team, with approvals managed by the Student Support Manager. Coordinate student documentation and requests in collaboration with the Student Services team. Oversee the delivery of Student Success Workshops for online and on-campus students. Manage and maintain the Student Support Hub Moodle pages. Monitor student engagement metrics and report trends across online and on-campus cohorts. PRISMS and CoE Management Manage student records and reporting requirements within the PRISMS (Provider Registration and International Student Management System). Process and update Confirmations of Enrolment (CoEs) for variations such as course extensions, deferrals, and cancellations. Ensure all CoE updates align with current ESOS Act and National Code requirements. Liaise with admissions, compliance, and admin teams to verify data accuracy and timeliness of PRISMS reporting. Provide advice and support to students regarding the impact of enrolment changes on visa status. Assist in maintaining compliance documentation
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Student Services Coordinator employer: Uniglobalcareers
UQ International Development (UQID) is an exceptional employer, offering a dynamic work environment at the beautiful St Lucia campus, where you can lead impactful international development initiatives. With a strong focus on employee growth, UQID fosters a collaborative culture that encourages innovation and excellence, providing opportunities to work alongside diverse experts and stakeholders in a meaningful role that contributes to global development goals. The competitive salary package, including generous superannuation, further enhances the appeal of this senior leadership position.
