International Student Support and Engagement Officer in Launceston

Australia — International Student Market

822K inbound students (2024) +10%

1. China 168K

2. India 128K

3. Nepal 57K

4. Vietnam 33K

5. Malaysia 26K

3 international branch campuses in Australia

OVERVIEW The International Student Support and Engagement Officer at the University of Tasmania’s Australian Maritime College (AMC) is a full‑time, fixed‑term role based at the Newnham Campus in Launceston. The position focuses on supporting international students throughout their university journey by providing guidance, coordinating engagement activities, and helping students connect with academic and wellbeing services. This role is designed for professionals who enjoy working with diverse student communities and contributing to a welcoming, inclusive campus environment. The successful candidate will collaborate with academic and professional staff to support student success, satisfaction, and retention.

Key responsibilities

• Serve as the first point of contact for international students at AMC.
• Support student onboarding, orientation, enrolment processes, and administrative activities.
• Assist students in accessing academic, wellbeing, advising, and support services across the University.
• Build positive relationships with students and contribute to an inclusive and supportive campus environment.
• Coordinate and deliver student engagement activities that encourage participation, connection, and belonging.
• Liaise with academic staff, professional teams, and external stakeholders to support student success.
• Maintain accurate records and contribute to reporting and data collection activities.
• Support initiatives that improve student satisfaction, retention, and the overall student experience.
• Contribute to the continuous improvement of student support processes and services.
• Ensure compliance with University and regulatory requirements.

Requirements

• Experience providing student support, administration, customer service, or related services in a complex environment.
• Strong interpersonal and communication skills.
• Ability to build rapport with people from diverse cultural and linguistic backgrounds.
• Proven ability to build relationships and collaborate with a broad range of stakeholders.
• Strong organisational skills and the ability to manage competing priorities.
• Sound judgement and the ability to manage sensitive or confidential matters appropriately.
• Experience coordinating events, programs, or engagement activities.
• Confidence using enterprise systems and maintaining accurate records.
• Commitment to delivering high‑quality, student‑centred services.
• Experience supporting international students will be highly regarded.
• Relevant qualifications and/or an equivalent combination of experience and expertise.
• Australian or New Zealand citizenship, permanent residency, or a valid visa that enables the requirements of the role to be fulfilled.

WHY THIS ROLE MATTERS International students often rely on support staff to help them navigate academic systems, cultural adjustment, and university life. Roles focused on student engagement and support contribute directly to student wellbeing, belonging, and retention outcomes. At institutions with globally diverse student populations, professionals in these positions help create inclusive environments where students can access resources, participate in campus life, and succeed academically. This role also supports collaboration across student services, academic teams, and external stakeholders.

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