At a Glance
- Tasks: Support international students from enquiry to enrolment while providing top-notch customer service.
- Company: Holmesglen Institute, a leading education provider in Victoria with over 40 years of experience.
- Benefits: Competitive salary, superannuation, and opportunities for career development in a dynamic environment.
- Other info: Ideal role for those looking to kickstart a career in international education.
- Why this job: Gain valuable experience in international education and make a real difference in students' lives.
- Qualifications: Completion of Year 12 and customer service experience in a fast-paced environment.
The predicted salary is between 69189 - 69189 $ per year.
Australia — International Student Market: 822K inbound students (2024) +10%
- China: 168K
- India: 128K
- Nepal: 57K
- Vietnam: 33K
- Malaysia: 26K
About Holmesglen: Holmesglen Institute is one of Victoria's leading education providers, delivering vocational and higher education to thousands of learners each year. With more than 40 years of experience and over 140,000 graduates, Holmesglen offers innovative, industry-connected learning across multiple campuses including Chadstone, Moorabbin, Glen Waverley, Eildon and Melbourne's CBD. Our success is built on creating opportunities for students to thrive, and we're equally committed to providing our employees with meaningful career development, supportive leadership and opportunities to grow.
The Opportunity: Full Time | Fixed Term until 28 February 2027. PW3 $64,076 - $69,189 per annum (dependent on qualifications and experience plus 12% superannuation and leave loading). Location: Chadstone Campus.
The International Student Programs Department works with prospective students, education agents and stakeholders across the globe to support international student recruitment, admissions and engagement activities. Our team plays a vital role in helping students achieve their educational goals while ensuring ethical, compliant and student-centred practices. This role offers a unique opportunity to develop broad experience across international admissions, student engagement and recruitment support.
What You'll Be Doing: As the Customer Service Officer - Admissions, you'll be one of the first points of contact for international students considering study at Holmesglen. You will:
- Support prospective international students throughout their study journey, from enquiry through to application, offer and enrolment.
- Provide high-quality customer service to students, parents, education agents and stakeholders across multiple communication channels.
- Promote Holmesglen's CRICOS-registered courses and provide accurate information regarding study options and admissions requirements.
- Process applications, enrolments, course transfers, withdrawals, refunds and Confirmation of Enrolment (CoE) administration.
- Build positive relationships with students and education partners from diverse cultural backgrounds.
- Maintain accurate records, financial transactions, databases and reporting information.
- Support international recruitment and engagement activities including events, campus tours, school visits and agent training.
- Contribute to a positive student experience while ensuring compliance with relevant legislative and regulatory requirements.
- Collaborate with colleagues across Holmesglen to support international student success.
Why This Role Is Different: This position is designed to provide broad exposure across the international education environment, making it an ideal stepping stone for candidates interested in building a long-term career in:
- International Education
- Student Services
- International Recruitment
- Higher Education Administration
- Admissions and Enrolments
- Stakeholder Engagement
- Global Education Partnerships
You'll gain valuable experience in:
- International student admissions
- Customer relationship management
- Cross-cultural communication
- Student lifecycle management
- Education agent engagement
- International education compliance
- Recruitment and engagement activities
- Professional business systems and processes
What We're Looking For: Essential Completion of Year 12, Certificate III or Certificate IV qualification (or equivalent experience). Current valid driver's licence. Experience providing customer service, administration or stakeholder support in a fast-paced environment.
Customer Service Officer - Admissions employer: Uniglobalcareers
UQ International Development (UQID) is an exceptional employer, offering a dynamic work environment at the beautiful St Lucia campus, where you can lead impactful international development initiatives. With a strong focus on employee growth, UQID fosters a collaborative culture that encourages innovation and excellence, providing opportunities to work alongside diverse experts and stakeholders in a meaningful role that contributes to global development goals. The competitive salary package, including generous superannuation, further enhances the appeal of this senior leadership position.
