At a Glance
- Tasks: Manage a busy reception desk and ensure a welcoming environment for patients.
- Company: Underwood Family Doctors, a community-focused medical practice.
- Benefits: Competitive hourly pay, supportive team, and training opportunities.
- Other info: Flexible casual hours with opportunities for skill development.
- Why this job: Join a dedicated team and make a difference in patient care.
- Qualifications: Two years' experience as a medical receptionist and proficiency in billing.
The predicted salary is between 24.3 - 29.7 $ per hour.
Underwood Family Doctors is seeking an experienced medical receptionist who can confidently manage a busy reception desk and help maintain an efficient, welcoming environment for patients and staff.
This role suits someone with strong general practice experience, sound judgement and a proactive approach, who works well independently and as part of a team.
Key responsibilities
- Welcome patients and respond to telephone and in-person enquiries professionally and empathetically.
- Manage appointments, patient registrations and day-to-day reception administration.
- Process Medicare claims, private billing and payments accurately, and follow up billing queries.
- Liaise with doctors, nurses and other reception staff to support patient care and smooth practice operations.
- Handle patient concerns calmly and escal... (obligatory: "escalate matters appropriately").
- Support and guide less experienced reception staff.
- Maintain patient confidentiality, accurate records and an organised reception area.
About you
- At least two years' experience as a medical receptionist in general practice.
- Proficiency in Best Practice practice management software.
- Strong knowledge of Medicare billing, private billing and payment processing.
- Ability to prioritise competing tasks and work confidently with minimal supervision.
- Excellent communication skills and a professional, empathetic manner.
- Reliability, attention to detail and a collaborative approach.
- Competence with email, Microsoft Office and general computer tasks.
- Competitive hourly remuneration reflecting your experience.
- Approximately 20 casual hours per week, with shifts discussed during recruitment.
- A supportive team environment.
- Training in practice systems and procedures, with opportunities to develop your skills.
About us
Underwood Family Doctors is an established, mixed-billing general practice committed to high-quality, patient-centred care for our local community.
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Senior Receptionist in Brisbane employer: Underwood Family Doctors
Underwood Family Doctors offers a supportive and collaborative work environment, where experienced medical receptionists can thrive. The company values professionalism and empathy in patient care, providing opportunities for staff to develop their skills and support less experienced colleagues. With a focus on efficient operations and patient satisfaction, employees can expect a rewarding career in the healthcare sector.
