At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and ensure a smooth hotel experience.
- Company: Join the award-winning Lakeside Hotel & Conference Centre at Macquarie University.
- Benefits: Enjoy gym access, staff discounts, ongoing development, and generous leave entitlements.
- Other info: Flexible shifts and opportunities for career growth in a vibrant environment.
- Why this job: Be part of a dynamic team and create memorable experiences for guests.
- Qualifications: Customer service experience, strong communication skills, and a friendly attitude required.
The predicted salary is between 62830 - 62830 $ per year.
- Salary Package: $62,830 per annum plus employer's superannuation
- Appointment Type: Full time, continuing appointment
- Location: Lakeside Hotel & Conference Centre | Macquarie University Services Limited (MQSL) | (Wallumattagal Campus, North Ryde
This is an exciting opportunity for a hospitality professional who enjoys working in a dynamic environment, delivering exceptional guest experiences and being involved in a broad range of hotel operations.
About the Role
As a receptionist, you will be one of the first points of contact for our guests and clients.
You will play an important role in ensuring every guest receives a warm welcome, professional service and a positive experience throughout their stay.
Your responsibilities will include
- Provide a warm, professional and welcoming experience to all guests, visitors and clients.
- Manage guest arrivals and departures, including efficient check-in and check-out procedures.
- Process reservations, amendments, cancellations and guest requests accurately.
- Respond professionally and promptly to guest enquiries in person, by telephone and via email.
- Process accommodation, restaurant and other guest payments accurately and in accordance with hotel procedures.
- Manage cash, EFTPOS and credit card transactions and complete required financial procedures.
- Maintain accurate guest profiles, reservations, records and documentation within the hotel PMS.
- Monitor and manage guest requests, ensuring they are followed through to completion.
- Liaise closely with Housekeeping, Food & Beverage, Functions, Maintenance and other departments to ensure smooth hotel operations.
- Assist with group bookings, conferences, functions and university-related accommodation requirements.
- Provide information to guests regarding hotel facilities, services, local attractions and transportation.
- Handle guest feedback and complaints professionally, escalating matters where appropriate and following through to resolution.
- Identify opportunities to enhance the guest experience and support repeat business.
- Maintain a high standard of presentation, professionalism and customer service at all times.
- Follow hotel policies, procedures and operational standards.
- Complete daily Front Office procedures, reports and administrative tasks accurately.
- Support night audit and financial reconciliation processes where required.
- Ensure appropriate security, emergency, WH&S and risk-management procedures are followed.
- Assist with general hotel operations and other reasonable duties as required.
ABOUT YOU
You are someone who believes the core of hospitality is customer service and possess a friendly and approachable manner.
You are great at multi-tasking, have excellent verbal and written communication skills and can think on your feet to solve problems.
To be successful in this role, you will have
- Demonstrated experience in a customer-facing or customer-service role (experience in hospitality or a related service industry is preferred).
- A genuine commitment to excellent customer service and the ability to remain calm and resolve problems in challenging situations.
- Strong organisational, time-management and attention-to-detail skills, including the ability to maintain accurate records and manage competing priorities.
- Strong analytical and problem-solving skills.
- The ability to work independently and collaboratively as part of a team.
- Experience handling cash, EFTPOS, credit card transactions and daily financial reconciliation.
- Proficient in the use of the Microsoft Office Suite of programs; experience using Opera Cloud PMS or another hotel property management system is highly regarded.
Previous hotel Front Office or Reception experience, including knowledge of reservations, check-in/check-out and Front Office procedures, as well as experience in a conference, events or functions environment is highly desirable.
*** The successful candidate must hold a current NSW Responsible Service of Alcohol (RSA) competency card and unrestricted full work rights in Australia, and will be required to undergo a police check.
Please note: This role requires the ability to work across AM, PM, weekend and occasional night shifts. Full flexibility is essential.
ABOUT US
Lakeside Hotel and Conference Centre is an award-winning venue situated on the picturesque grounds of Macquarie University at North Ryde.
The facility supports both University and non-University business and offers a diverse range of hospitality services, including an award-winning 4-star hotel, licensed bar, contemporary à la carte restaurant - Lachlan's, café and multipurpose function and conference facilities.
Benefits of Working for Lakeside Hotel & Conference Centre
This is an excellent opportunity to join a professional hospitality team within a unique university-based environment.
You will have the opportunity to work across hotel accommodation, conferences, events, food and beverage and university-related business, providing a varied and rewarding hospitality experience.
In addition to this, our benefits include
- Complementary Macquarie University Sport & Aquatic Centre gym access
- Staff discounts at Campus Life operated hospitality and retail outlets
- Ongoing development and mentoring opportunities
- Generous leave entitlements
- Access to our staff wellbeing program and staff support services
- Working on a vibrant parkland campus, with a huge variety of food & beverage outlets, and general practice & hospital amenities
- Access to discounted corporate health insurance and free employee flu shot program.
- Subsidised onsite parking options
For role-specific queries, contact Saad Khan, Hotel Front Office Manager at ******@mq. edu. au.
Applications Close: Sunday 18 October 2026 at 11:59 p. m. (AEST)
If you require any support or reasonable adjustments during the recruitment process, please let us know.
Note: Applications will be reviewed as they are received and we reserve the right to progress or decline an application prior to the closing date, and/or remove the advert earlier than originally advertised, so early applications are encouraged.
A Place Where You Belong
At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work.
We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community.
Find out more about our vision for a truly inclusive workplace in our Diversity, Inclusion and Belonging Framework.
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Hotel Front Office Receptionist in Ryde employer: U@MQ
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