At a Glance
- Tasks: Provide hands-on support for Microsoft 365 and Windows, resolving complex IT issues.
- Company: Join the Umbrella Club, a vibrant workplace in Melbourne's CBD.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Collaborative team culture with exciting challenges and career advancement.
- Why this job: Make a real difference in enhancing the end-user experience while mentoring others.
- Qualifications: Experience in Level 2 IT support and strong problem-solving skills.
The predicted salary is between 67500 - 82500 $ per year.
Umbrella Club in Melbourne's CBD seeks an experienced Level 2 End User Support Consultant to join a collaborative IT support team.
You will own complex incidents across Microsoft 365, Windows, and endpoint management, providing hands-on support and improving the end-user experience.
As a key escalation point, you will mentor Level 1 staff, manage tickets from opening to closure, and work with infrastructure teams to resolve cross-functional issues.
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Senior IT Support Specialist in Melbourne employer: Umbrella Club
At Umbrella Club, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through continuous learning opportunities and the chance to work on cutting-edge Azure-based projects in a dynamic enterprise environment. Join us to be part of a team that values your expertise and encourages you to develop reusable engineering patterns that will shape the future of our data platform.
