At a Glance
- Tasks: Assist customers with technical issues and collaborate with a supportive team.
- Company: Join Umbraco, a fun and inclusive tech company in Melbourne.
- Benefits: Competitive salary, flexible hours, and a vibrant work culture.
- Other info: Enjoy social events and excellent career growth opportunities.
- Why this job: Gain hands-on experience while making a real difference for customers.
- Qualifications: Eagerness to learn and a positive attitude; tech skills are a bonus.
The predicted salary is between 65000 - 70000 $ per year.
Join to apply for the Technical Support Specialist role at Umbraco. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range A$65,000.00/yr - A$70,000.00/yr.
Do you believe that going to work every day should be fun? And do you want to learn and grow with relevant technical support experience? Then it is you we are looking for! We are currently looking for a team player to join our Umbraco Support team at our Australian office in Melbourne, as a Junior Technical Support Specialist. The most important qualification is your personality: Who you are, your values and attitudes, and your eagerness to learn. We are looking for an engaging and positive team player with a take‑charge attitude and commitment to getting things done. Don’t hesitate to apply if you are finishing up your university degree or starting out on your first job.
Nice to have:
- Microsoft platform (C#) experience
You can expect to work with and learn about the following technologies, patterns, and buzzwords:
- Debugging, bugs and technical issues
- Support Platform Technologies
- Documentation and Video material
- Microsoft Azure servers and SQL databases
The role reports directly to the Head of Support, with a dotted‑line reporting relationship to the Head of APAC Region. With engagement and commitment every day at Umbraco, you will:
- Help customers with all kinds of technical issues
- Buddy up with a skilled Technical Supporter on the team
- Help with testing, locating, and reporting bugs and issues in our products
- Actively take part in daily stand‑ups
- Make a difference for our customers every day
As an employee at Umbraco, you will join our dynamic and social team of supporters. Here you will experience that Support is a joyful and diverse team that loves to provide world‑class support for our customers while having a lot of fun.
Practicalities:
- Working hours: Full-time 38 hours a week
- First six months fully on‑site as you learn the ropes from a Senior Technical Support Engineer
- Then we will have a flexible arrangement with three days on‑site
- Preferred start date: 2nd of February 2026
- Recruitment process start date: 25th November 2025
Place of work: Umbraco Aus Pty Ltd, The Commons, Level 1, 55 Collins Street, Australia.
Here are some of the perks of working at Umbraco:
- A multicultural work environment with a strong focus on Diversity and Inclusion
- Friendly, engaged, and bright colleagues
- Flat hierarchy and an open and honest way of working together
- Great opportunity to advance your career with growth and training
- Family‑friendly and flexible working hours
- Lots of social events
- Great onboarding program
So, what are you waiting for? Now is your chance to be part of a fun and friendly workplace and gain relevant experience!
Technical Support Specialist in Melbourne employer: Umbraco
Join a dynamic technology company in Melbourne that prioritises employee growth and development. With flexible hours and a supportive work culture, you'll collaborate with experienced colleagues while tackling exciting technical challenges. This role not only offers a pathway for skill enhancement but also fosters a sense of community, making it an excellent choice for those seeking a rewarding career in IT.
