At ULTIQA, we create exceptional stays by blending comfort, care, and connection across our unique collection of properties.
Our passion for delivering unforgettable guest experiences starts with you – our Reservation Agents. As the first point of contact, you’ll set the tone with professionalism, warmth, and attention to detail that ensures every guest journey begins seamlessly.
Join a team that appreciates your strengths and provides the space to grow, succeed, and take pride in the work you do every day.
What You Will Do
- Deliver an exceptional standard of service to all guests and stakeholders
- Respond to all guest enquiries over phone or email
- Convert enquiries into bookings through sales strategies and relationship-building
- Manage booking processes from enquiry to arrival with accuracy and efficiency
- Communicate booking details clearly with internal teams and guests
- Maintain records and ensure all data is up-to-date
What You Bring
- Excellent written and verbal communication skills
- Customer-focused mindset with strong problem-solving abilities
- A proactive and professional attitude with attention to detail
- Experience in reservations, front office, or hospitality preferred
- Ability to work collaboratively with property managers, guests, and vendors
- Familiarity with property management systems is a plus
What We Offer
- A fun, supportive, and professional team environment
- Career development and advancement opportunities across ULTIQA properties
- Recognition for performance and contribution
- The opportunity to be part of a brand that values service excellence
At ULTIQA, you’re not just taking reservations – you’re creating memorable beginnings.
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Reservations Agent employer: Ultiqa Management
ULTIQA on the Gold Coast is an excellent employer, offering a vibrant work culture that prioritises collaboration and attention to detail. As a Reservations Agent, you'll enjoy opportunities for career development while being part of a supportive team dedicated to delivering exceptional guest service. The stunning Gold Coast location adds unique advantages, making your work environment both enjoyable and rewarding.
