At a Glance
- Tasks: Help members plan their dream holidays and provide top-notch customer service.
- Company: Join ULTIQA, a vibrant hospitality and travel business.
- Benefits: Enjoy discounted travel perks, ongoing training, and career growth.
- Other info: Flexible hours with opportunities for professional development.
- Why this job: Create unforgettable holiday experiences while working in a supportive team.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 40500 - 49500 $ per year.
Varsity Lakes | Full-Time & Part-Time Opportunities - Competitive salary package + discounted holiday and travel benefits
Create Great Holiday Experiences Every Day
ULTIQA Lifestyle is a hospitality, travel and lifestyle business delivering memorable holiday experiences for members. We are looking for positive, reliable and customer-focused people to join our Reservations Team.
Why Join ULTIQA?
- Discounted holiday and travel benefits
- Ongoing training and professional development
- Career progression opportunities
- Positive, supportive and collaborative team culture
About the Role
As a Holiday Consultant, you will be the first point of contact for members, providing personalised reservations support, holiday planning assistance and travel-related solutions.
- Manage inbound and outbound member enquiries. All calls are from or to our Members Data Base.
- Assist with holiday bookings, exchanges and partner travel products.
- Understand members’ needs and recommend suitable holiday options.
- Deliver excellent service while working towards quality and sales goals.
- Maintain accurate member and booking records across multiple systems.
About You
You genuinely enjoy helping people and creating positive customer experiences. You communicate clearly, learn systems quickly and are comfortable balancing service with sales opportunities.
- Positive attitude and strong customer focus.
- Reliable, organised and attentive to detail.
- Collaborative approach and commitment to teamwork.
Qualifications & Work Experience
- At least one year of customer service or sales experience (highly regarded).
- Experience in travel, hospitality, membership services or a contact centre.
- Experience using reservation, CRM or membership systems.
- Qualifications in travel, tourism, hospitality, business or a related discipline.
Roster Requirements
Flexible availability across a 5-day roster, including Saturdays (4 hrs), is essential.
Holiday Consultant employer: Ultiqa Management
ULTIQA on the Gold Coast is an excellent employer, offering a vibrant work culture that prioritises collaboration and attention to detail. As a Reservations Agent, you'll enjoy opportunities for career development while being part of a supportive team dedicated to delivering exceptional guest service. The stunning Gold Coast location adds unique advantages, making your work environment both enjoyable and rewarding.
