Freelance Senior Client Success Account Manager in Sydney

Ultimate Edge Communications – Sydney CBD NSW

Stretch yourself with client-facing responsibilities delivering data-driven, results-focused campaigns leveraging both traditional and digital media. If you’re an ambitious, adventurous and fearless individual looking for your next BIG THING, then this might be the perfect job opportunity you’ve been waiting for!

We’re looking for a driven, focused, outgoing and friendly high-performer with a knack for integrating technology, sales, marketing and support to provide OUTSTANDING customer service. This is not just a job. It’s an opportunity to unlock your potential by leveraging your unrivaled skills, strengths and gifts, working alongside a multidisciplinary team of highly skilled and experienced professionals who are eager to support you in this role.

What sets you apart from the pack is your ability to combine the technical skills and attributes listed below with extraordinary social skills – you’re patient, lively and friendly, and above all else, you truly care about your work and the client results. You are strategic, digitally-savvy, nurturing and engaging. You’re unstoppable. You have an insatiable “can’t-wait” and “can-do” attitude. You relish the chance to achieve targets, build and maintain relationships with clients and colleagues, and leverage technology to work smarter – not harder or longer.

You’re eager to be unchained and given the green light to navigate this great role into uncharted areas of innovation, client satisfaction and career growth. Your approach will be outcome and results focused – you will relish turning opportunity into gold. Our goal is to thrive and flourish WITH our clients by achieving their goals and objectives, cost-effectively. You share this ethos and drive and push yourself to achieve success, both honourably and ethically.

You will be able to talk-the-talk with C-Level business leaders and rub shoulders with high-achievers but MUST be prepared and ready to back it up with delivery on promises. You must be dependable and able to provide high-quality and reliable customer service.

Currently, we’re in our next “growth phase” and looking for fresh talent. Rest assured we haven’t achieved our market-beating results by micromanaging our people. To the contrary, we hire the best talent we can find, offering a wide-range of professional development opportunities for personal growth with the autonomy and flexibility for each person to opt-into at their discretion.

When you join our multidisciplinary team, you will have the autonomy and flexibility needed to make your own decisions and determine your own working hours. We are a fully remote company, leveraging an asynchronous collaborative team structure without a physical office location. We want you to leverage our business tools and assets to work smarter, not longer or harder.

This position consists of two primary elements: a customer-facing aspect and campaign activation delivery. You might be glad to know that this is not a sales role but rather a customer support role. As our customer service champion, you have an endless commitment to providing value at EVERY step and during EVERY interaction with our clients.

You will act as our representative and the primary point of contact for any client concerns such as product enquiries, support requests or campaign deliveries. Your strong interpersonal skills will help guide our clients to establish clear goals and milestones, manage product implementation and service delivery, as well as encourage deeper value-driven service adoption through upsells and renewals.

You will work intimately with our self-organising team to respond to client needs and turn our clients into raving fans, which as you know is the best form of advertising. While you need to possess excellent interpersonal skills, you also need the technical skills required to get the technology to do what you promised it would.

In this campaign activation role, you will be responsible for the activation of marketing and advertising campaigns. Using your technical skills, you will launch marketing campaigns, that not only run like clockwork, but most importantly, achieve their top objectives, like increased engagement, sales and conversions.

You will need to possess expert knowledge of media advertising strategies that work, how to get website traffic to convert, campaign optimisation and SEO/SEM/Social best practice. As a results-focused team, we know putting all our eggs in one basket will not produce optimal results for clients. Your integrated, multi-channel approach will integrate digital media, TV, Radio, OOH and Print for maximum impact.

You know traditional marketing is evolving – you welcome this challenge with keen anticipation to be a part of the exciting metamorphosis.

Client Relationship Management & Growth

• Serve as the primary point of contact for clients, ensuring they feel supported, informed, and confident in our media and creative strategies.
• Proactively identify opportunities to add value, ensuring clients see us as strategic partners, not just service providers.
• Maintain a structured feedback loop, gathering insights on campaign performance and aligning client expectations with reality.
• Anticipate client challenges and concerns before they arise, proactively offering solutions and adjustments.
• Work closely with the Head of Media and Media Specialists to ensure client objectives are met, and results continue to improve.
• Provide regular performance reports to clients, translating media data into clear insights and actionable recommendations that make sense for their business.
• Be able to calculate and articulate the ROI for each strategy.

Client Strategy & Commercial Impact

• Help clients understand the commercial impact of media decisions, focusing on what drives ROI rather than vanity metrics.
• Manage client expectations, ensuring focus stays on high-value activities and preventing unnecessary scope creep or distractions.
• Facilitate strategy meetings with key stakeholders, ensuring alignment on objectives, budgets, and performance benchmarks.
• Spot upsell and growth opportunities, working with the Head of Media to expand the scope of services where appropriate.

Internal Coordination & Team Accountability

• Act as the bridge between clients and internal teams, ensuring projects are delivered on time, within scope, and with excellence.
• Hold internal teams accountable to client commitments, ensuring clear deliverables and follow-through.
• Manage client onboarding.