At a Glance
- Tasks: Lead and motivate a retail team to deliver exceptional customer service.
- Company: Join UFS Healthcare, a community-focused organisation with over 140 years of service.
- Benefits: Enjoy competitive pay, monthly RDOs, and staff discounts on services.
- Other info: Dynamic role with opportunities for career growth and professional development.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in leading teams and strong organisational skills are essential.
The predicted salary is between 49500 - 60500 $ per year.
Are you an experienced people leader who thrives on building high-performing teams, creating great customer experiences, and keeping operations running smoothly? UFS Healthcare is seeking a Retail Coordinator to lead our retail team at our Melton South Pharmacy. This is an exciting opportunity for an experienced supervisor, team leader or manager who enjoys developing people, creating accountability, and delivering outstanding service. While pharmacy experience is welcome, it isn't essential. We're looking for someone with strong leadership capability, exceptional organisational skills, and the ability to bring out the best in others. We can teach pharmacy products and processes. What we're really looking for is someone who knows how to lead a team, manage competing priorities, and create a positive and productive workplace culture.
About UFS Healthcare
UFS Healthcare is a profit-for-purpose healthcare organisation committed to empowering more people to live longer, healthier lives. Established in 1880, UFS has been supporting communities for more than 140 years. As a mutual organisation owned by our members, we reinvest our profits back into the business to benefit our customers, patients, members and the wider community.
- Operate 19 pharmacies across western Victoria
- Provide healthcare services through four medical centres
- Deliver free non-emergency care through the Ballarat Urgent Care Clinic
- Deliver comprehensive optical services through UFS Eye Care
- Provide high-quality dental services through UFS Dental
The Opportunity
Location: Melton South Pharmacy, Station Rd Shopping Centre
Hours: Monday to Friday, 9:00am to 5:30pm
As Retail Coordinator, you'll work closely with the Pharmacy Manager to lead the day-to-day retail operations of the store. You'll support, coach and develop team members, ensure high standards of customer service, coordinate rosters and workflows, and help drive the overall success of the pharmacy. This is a hands-on leadership role where you'll spend time on the floor supporting your team, solving problems, managing priorities, and ensuring customers receive an exceptional experience every time they visit.
What You'll Be Doing
- Leading, coaching and motivating a team of retail staff
- Creating a positive, high-performing and accountable team culture
- Managing day-to-day store operations and workflow priorities
- Coordinating team rosters and supporting workforce planning
- Delivering exceptional customer service standards
- Supporting recruitment, onboarding and ongoing staff development
- Assisting with performance management, feedback and coaching conversations
- Monitoring stock levels, merchandising and inventory management
- Ensuring operational, quality and compliance standards are maintained
- Working closely with the Pharmacy Manager to achieve business and customer service goals
What You'll Bring
Essential
- Experience leading, supervising or managing people in a customer-focused environment
- Proven ability to engage, motivate and develop team members
- Strong organisational and time management skills
- Excellent communication and interpersonal skills
- The confidence to have difficult conversations and hold people accountable
- A proactive approach to problem-solving and continuous improvement
- Strong attention to detail and the ability to manage multiple priorities
- Sound computer skills and the ability to learn new systems quickly
Highly Regarded
- Experience in retail, customer service, hospitality, healthcare or similar environments
- Experience with rostering, workforce planning or inventory management
- Community pharmacy experience or a Certificate III/IV in Community Pharmacy
Why Join UFS?
- Meaningful Work: Be part of an organisation that reinvests in the health and wellbeing of local communities.
- Support Your Career Growth: Access learning and development opportunities designed to help you build your leadership capability and advance your career.
- Great Benefits: Competitive hourly rate, monthly accrued Rostered Days Off (RDOs), staff discounts across pharmacy, medical and eyecare services, and a supportive and collaborative team environment.
For further information, please contact the People & Culture team.
Retail Coordinator in Melbourne employer: UFS Healthcare
UFS Healthcare is an exceptional employer that prioritises the health and wellbeing of the community while fostering a supportive and collaborative work culture. As a pharmacist in Ballarat, you'll enjoy flexible work arrangements, ongoing professional development, and the chance to make a genuine difference in patients' lives, all within one of Victoria's largest regional pharmacy networks. With a commitment to employee growth and a focus on patient-centred care, UFS Healthcare offers a rewarding environment where your clinical expertise is valued and impactful.
