Tyro Payments is seeking a Retention Specialist to reduce churn and strengthen loyalty within our Customer Support team. You will proactively engage customers at risk, understand their needs and provide tailored solutions to improve their experience.
This role blends inbound and outbound retention activity with collaboration across teams to refine tactics, manage rate review requests, and contribute to churn reduction OKRs.
Customer Retention Specialist: Reduce churn, boost loyalty in Sydney employer: Tyro Payments
Tyro Payments is an exceptional employer located in the vibrant city of Sydney, offering a dynamic and collaborative work culture that fosters innovation and continuous improvement. Employees benefit from hybrid working arrangements, allowing for flexibility and work-life balance, while also having ample opportunities for professional growth and to make a significant impact in the payments industry. Join us to be part of a forward-thinking team that values your contributions and supports your career development.
