Staff Engineer - AI - Merchant Experience

At Tyro, we’re into business big time. Through our integrated payments, banking and lending solutions, we’re here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. We’re proud to power more than 76,000 merchants across Australia and to work with almost 800 partners to create seamless experiences for hospitality, retail, services and health providers.

Just like our customers, we’re obsessed with the success of our people. So, when you come onboard, we’ll give you all the support you need to do your best work. Our close to 600 Tyros are a highly collaborative team, so you’ll get to work with smart, motivated and friendly people across Tyro. We are fast paced and innovative and strive to live our values every day – commit to greatness, stay hungry, wow the customer, be good and win together! We are big enough for you to have opportunities to have a career at Tyro and small enough that you can have a real impact. As we continue our mission to shake things up and make payments the easiest part of doing business, you’ll have the opportunity to learn new skills with hands-on experience, further your career, and help unleash the potential of our customers, one payment at a time.

About The Role

As a Staff Engineer with a focus on AI at Tyro you will be a hands-on technical leader in our Technology team, designing the engineered systems and reusable capabilities that power AI across the merchant experience and beyond. You will build AI-powered products on top of foundation models while creating the patterns, services, and tooling that let other teams adopt AI safely and quickly, creating capabilities as you build applications.

We employ Agile methods, and you’ll work alongside designers, product managers, architects, and other engineers to define and execute on our vision and values, and to set the standard for how Tyro builds with AI in a highly regulated payments environment.

What You’ll Do

• Designing AI Systems: Lead the design, development, testing, and deployment of high-quality, scalable systems built on foundation models, driving best practices for security, reliability, performance, and maintainability.
• Building Reusable Capabilities: Create reusable capabilities while delivering applications, defining patterns for AI usage packaging them as shared services, templates, and reference implementations.
• Technical Leadership: Set technical standards and mentor engineers, establishing how Tyro builds with foundation models. Drive architectural decisions for AI systems that balance trade-offs between technical feasibility, scalability, cost, latency, and business value.
• Quality, Security, and Governance: Embed Responsible AI principles, security controls, mitigates risks, and governance aligned to Tyro’s regulatory obligations, including APRA and PCI-DSS.

What You’ll Bring

• Strong software engineering fundamentals, with hands-on experience building production services in Kotlin and/or Node.js (TypeScript).
• Hands-on experience building with foundation-model APIs (e.g. AWS Bedrock, Anthropic, OpenAI).
• Experience designing AI systems using Retrieval Augmented Generation (RAG), embeddings and vector stores.
• Understanding of good architecture, basing decisions on value.
• A collaborative approach to working together with other engineers, product managers, partners and UX designers.

Nice to have:

• Familiarity with Python and AI/ML stacks, front-end experience (React/TypeScript/CSS).

What’s in it for you?

We’ve worked hard to create an environment that’s big on diversity, inclusion, and flexibility, and one that suits the changing needs of team members across Australia. Here are just some of the things Tyros tell us they love about working here.

• A mix of in-office and remote working (3 days in the office).
• Learning and career development opportunities.
• 18 weeks paid primary carers leave.
• 12 weeks paid secondary carers leave.
• Annual team-based volunteer day.
• Birthday Leave.
• Power Up Day (Additional day of leave).
• Weekly team social events, snacks, craft beer and wine, ping pong and video games.
• Mental health and wellness initiatives.
• Novated leasing.

Tyro is committed to a diverse, inclusive workplace where everyone thrives. We welcome applicants of all backgrounds and are an equal opportunity employer. If you need accommodations or adjustments at any stage of the recruitment process, simply inform our Talent team during your conversation with them.