Tyrian Serviced Apartments - Melbourne VIC
Tyrian Serviced Apartments, opened in 2018, combines the luxury of space with award winning service. Tyrian providing guests with a unique serviced apartment experience and the ability to enjoy the excellence of a five star hotel without compromising on the comfort of home. In two convenient locations, Tyrian is proudly owned and managed by the Hallmarc Group.
The Role:
We are seeking a full-time reception/night auditor at our Albert Park Lake location. Reporting directly to the Front of House Manager, you will be responsible for making and modifying reservations, attending to guest requests and maintaining a high level of service the business is recognised for.
This position requires availability to work overnight from 11:00pm to 07:00am 5 days a week.
Key Responsibilities Include:
- Handling of incoming calls from in house and potential guests.
- Following processes for checking guests in and out, as well as processing payments.
- Creating and updating reservations over the phone and via email.
- Ensuring guests experience a high level of service.
- Handling guest enquiries, requests, complaints and comments in a timely and professional manner.
- Completing simple daily reporting.
The successful candidate will have:
- Experience in customer service.
- The ability to think quickly and problem solve.
- High level of attention to detail.
- The discipline to work alone and within a small team.
- A professional attitude and appearance.
- Prior experience with RMS booking system is ideal but not essential.
A minimum of 1+ years of customer service experience is required.
Please note: This role is onsite
Candidates must have full working rights within Australia and must not be on a student visa.
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Hotel Receptionist - Night Audit in Melbourne employer: Tyrian Serviced Apartments
Tyrian Serviced Apartments is an exceptional employer, offering a supportive work culture that values teamwork and individual contributions. Located in the picturesque Albert Park Lake area, employees enjoy a vibrant environment with opportunities for professional growth and development. With a focus on service excellence, we provide our staff with the tools and training needed to thrive in their roles, making it a rewarding place to work.
Contact Details:
Tyrian Serviced Apartments Recruitment Team
