At a Glance
- Tasks: Lead a team to deliver exceptional payroll support and improve service quality.
- Company: Join a leading public organisation in the healthcare sector.
- Benefits: Permanent full-time role with opportunities for professional growth.
- Other info: Melbourne-based role with a focus on continuous improvement and stakeholder relationships.
- Why this job: Make a real impact by enhancing employee experiences and operational efficiency.
- Qualifications: Experience in leading customer service teams and understanding payroll operations.
The predicted salary is between 75600 - 92400 $ per year.
Two Scots are partnering with a leading public organisation to recruit a Client Engagement & Quality Team Leader.
Supporting a large and complex payroll shared services function, this is an opportunity to lead a dedicated team focused on delivering exceptional employee support.
This permanent position will play a key role in improving service quality, strengthening stakeholder relationships and driving continuous improvement.
- CULTURE + BENEFITS
- Permanent full-time opportunity
- Melbourne-based role
- Established organisation within the public healthcare sector
- Opportunity to lead and develop a dedicated team
- Play a key role in service improvement and operational efficiency
RESPONSIBILITIES INCLUDE
- Lead, coach and develop a team of payroll service officers, ensuring effective workload management and high service standards.
- Manage escalated and complex payroll enquiries, ensuring timely resolution and a positive employee experience.
- Oversee employee self-service resources, knowledge articles and FAQs to improve accessibility and reduce incoming enquiries.
- Monitor service performance, implement quality assurance processes and identify opportunities to improve efficiency and client satisfaction.
- Build strong relationships with payroll, HR and key stakeholders to support consistent and effective service delivery.
SKILLS + EXPERIENCE
- Demonstrated experience leading a customer service, client engagement or service delivery team.
- Strong understanding of payroll operations, ideally within a shared services environment.
- Proven ability to coach, motivate and develop teams while maintaining high service standards.
- Excellent communication, stakeholder management and problem-solving skills, with experience improving knowledge resources and self-service processes.
- Experience in quality assurance or continuous improvement, and relevant tertiary qualifications, will be highly regarded.
Payroll Help Desk Team Leader in Melbourne employer: TwoScots Recruitment
As a leading provider of innovative funding solutions in the heart of Sydney CBD, this organisation offers a dynamic and supportive work environment where Client Managers can thrive. With a competitive salary package, hybrid working arrangements, and a strong focus on employee development, you will have the opportunity to build meaningful relationships with clients while contributing to their sustainable growth. Join a collaborative team that values excellence in service and continuous improvement, making it an ideal place for professionals seeking rewarding careers.
